Routing Fax from Fax Server through 2nd PRI Card 4

[ega218]

I have tried several configurations and can not find one that will allow for digits to be sent from a Diva Fax Server PRI/T1 card through a 2nd PRI/T1 card on IPO out through 1st PRI/T1 card on IPO.

I have setup Incoming routes for each users four digit DID numbers, routing all faxes to the Diva Fax Server via the PRI cards. This is working fine. However, I can not successfully send faxes from the Diva Card. I have tried all shortcodes possible.

The last thing I did was to setup an incoming route for the 2nd PRi/T1 card which is connected to the Diva Fax.

Does any one have a any ideas. Thank you.

 

[Morrack]

search this thread, this topic has come up several times in the last couple of weeks. There is a wealth of information to be found in the existing posts.

Peter

 

[IPGuru]

it is ega that made the previous posts Peter
we have resolved his inbound calls to the fax server, it is outbound calls thatare giving the problem now
(he cant strip the leading 9 )

 

[Morrack]

Oh? Oops

What have you tried already ega? What do call status and monitor show when you attempt to callout from the faxserver?

I can try some configs here in my lab and see if I can get this to go.

Peter

 

[ega218]

Thank you Morrack,

The question is what haven't I tried.

These are the changes I have attempted:

Trunk 5 is my regular PRI Card
Trunk 1 is my 2nd PRI card which is connected to the Diva Fax Server card.

As IPGuru mentioned, I have been able to make the connection and allow for faxes to be sent directly to the Fax Card, by created individual incoming Call Routes and routing all calls directly to the Fax Sever via a short code.

However, when I attempt to do the reverse, I am getting errors.

Here is what I have attempted:

1. Setup an Incoming Call Route for trunk 1 and leaving the telephone number blank. Then entering a shortcode on the destination field:

Shtcode: FAX_out
Tel Number: .
Line Grp ID: 5
Feature: Dial3K1

This did not work.

2. I then attempted to add the word INVERT on the testnumber field of the advanced tab for trunk 1, as a user on this forum suggested. This did not do anything

3. I also created a dummy user and entered this user on the destination field of the Trunk 1 Incoming Call Route doc. Then I created a shortcode on the dummy user forwarding all calls throug Trunk 5 via the PRI. That did not work either.

4. When I change the Destination on the Trunk 1 Incoming Call Route to an existing Analog fax line, it will forward all fax calls successfully to this fax line. But when I return the shortcode I mentioned above, I get errors. It asks for Mandatory information on the Fax Server End. Below is a snipit of what I see in the IPO monitor. I can only assume that I am not creating the short code correctly to allow for the call to be passed from one trunk to another.

Sorry for the long post )


278652mS ISDNL3Evt: v=1 stacknum=1 State, new=Present, old=NullState id=15
278663mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=15 in=1
Called[93056209520] Type=Unknown (0) SndComp Calling[] Type=Unknown (0) Pres=NAInterworking (2)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=1 chan=21
278664mS CD: CALL: 1.15.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="" [] (0.0) CalledNum=93056209520 () CallingNum= () Internal=0 Time=0 AState=0
278665mS PRN: PrepareIncomingCall: incoming_group_id is 1.
278665mS PRN: Setting configured voice gain on ch 20.
278665mS CMTARGET: LOOKUP CALL ROUTE:55 type=0 called_party=93056209520 sub= calling= in=1 complete=1
278665mS CMTARGET: SET BESTMATCH:55 length 0 vs 0 match= dest=FAX_out
278666mS CMTARGET: ADD TARGET:55 number=FAX_out type=0 depth=1 nobar=1 setorig=1
278666mS CMTARGET: SYS SC:55 FAX_out 7 X sc=type=37 code=FAX_out, num=.
278667mS CMTARGET: DIAL LINE:55 GROUP=5 SUCCESS=1
278667mS CMTARGET: LOOKUP CALL ROUTE:55 returned 1
278667mS PRN: Started Alerting Timer
278668mS CD: CALL: 1.15.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="Line 5" [Line 5] (0.0) CalledNum=FAX_out () CallingNum= () Internal=0 Time=4 AState=8
278669mS PRN: Outgoing Setup Processing
278669mS PRN: Choose outgoing channel 19
278669mS PRN: TNS= sss=00000000 service=00
278669mS PRN: Setting configured voice gain for ch 19.
278670mS CMLineTx: v=5
CMSetup
Line: type=Q931Line 5 Call: lid=0 id=1090 in=0
Called[] Type=Unknown (0) Calling[5762] Type=Default (100) Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=20
Cause=16, Normal call clearing
Locale: enu
278670mS ISDNL3Evt: v=5 stacknum=5 State, new=Initiated, old=NullState id=1090
278671mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0017(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 93 .....
InformationElement = CallingPartyNumber
0000 6c 06 00 80 35 37 36 32 l...5762
278694mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0017(Local)
Message Type = ReleaseComplete
InformationElement = CAUSE
0000 08 02 82 e0 ....
278694mS ISDNL3Evt: v=5 stacknum=5 State, new=NullState, old=Initiated id=1090
278707mS CMLineRx: v=5
CMReleaseComp
Line: type=Q931Line 5 Call: lid=0 id=1090 in=0
Cause=96, Mandatory information element missing
278707mS CD: CALL: 1.15.1 State=3 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="Line 5" [Line 5] (0.0) CalledNum=FAX_out () CallingNum= () Internal=0 Time=43 AState=8
278708mS PRN: Started Alerting Timer

 

[ega218]

By the way on change number 4 which I list in the above post, when I mention a an anolog line I mean a anolog port in IPO. I entered an alog fax user in the destination portion.

 

[Morrack]

The missing mandatory information element would be a called party number - I see a callingparty number info element in your ISDN layer3 message, but not a called number... strange. Also as IPGuru pointed out it's trying to pass through the 9. Is 3056209520 a local number for you?

I'm curious about this shortode you mentioned:

Shtcode: FAX_out
Tel Number: .
Line Grp ID: 5
Feature: Dial3K1

Is that literally how you have it entered, or are you trying not to bore us with the details of the specific shortcode number you have selected?

I'm going to try and setup a test system here in my lab as mentioned, but right off the top I would try the following for your incoming call route:

Line Group ID: 1
Incoming Number: 9N;
Destination: 9N (this SHOULD get passed to the shorcodes which will process the 9 as secondary dialtone)

This is assuming you are sending a 9 from the faxserver on a dialout.

I'll follow up once I've experimented some.

Peter

 

[ega218]

To answer your questions.

I use 9 to get a outside dial tone.

3056145810 is local. The first three digits are the areacode and are required to place the call.

Yes the shortcode I listed is exactly the way I entered it. Still getting the jist of short codes )
I went back to Help Docs and got up to speeed on Short Codes.

I tried the short code you reccomended. However this did not work. I removed the 9N; from the incoming number so it would accept anything and I receive the following on the monitor regarding this call:

45436mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=23 in=1
Called[93056145810] Type=Unknown (0) SndComp Calling[] Type=Unknown (0) Pres=NAInterworking (2)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=1 chan=21
45437mS CD: CALL: 1.23.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="" [] (0.0) CalledNum=93056145810 () CallingNum= () Internal=0 Time=0 AState=0
45437mS PRN: PrepareIncomingCall: incoming_group_id is 1.
45438mS PRN: Setting configured voice gain on ch 20.
45438mS CMTARGET: LOOKUP CALL ROUTE:102 type=0 called_party=93056145810 sub= calling= in=1 complete=1
45439mS CMTARGET: SET BESTMATCH:102 length 0 vs 0 match= dest=9N
45439mS CMTARGET: ADD TARGET:102 number=9N type=0 depth=1 nobar=1 setorig=1
45440mS CMTARGET: SYS SC:102 9N 3 N sc=type=37 code=[9]N;, num=N
45440mS CMTARGET: DIAL LINE:102 GROUP=5 SUCCESS=1
45441mS CMTARGET: LOOKUP CALL ROUTE:102 returned 1
45441mS PRN: Started Alerting Timer
45442mS CD: CALL: 1.23.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="Line 5" [Line 5] (0.0) CalledNum=N () CallingNum= () Internal=0 Time=5 AState=8
45443mS PRN: Outgoing Setup Processing
45443mS PRN: Choose outgoing channel 21
45443mS PRN: TNS= sss=00000000 service=00
45444mS PRN: Setting configured voice gain for ch 21.


Again thank you for your interest in my problem.

Elvis

 

[Morrack]

Ok, solved it here in my lab. Disclaimer: I don't have a DIVA card so used a Magix with DS1 board and setup a point to point PRI between the Magix and a 403 to simulate. However, it should be the same deal. From the Magix I can now dial out through the 403 via the back to back PRI.

The secret is all in the incoming call route. Here is what you want:

LineGroup: 1
Incoming Number: -N
Destination: 9#


And that's it. The - in front of the N (that N is undocumented by the way, at first I used 10 X's and thought oh boy world class routing course here I come) is essential as it tells the IPO to match the incoming digits for this entry left to right, instead of the default right to left. The # after the 9 in the destination field is the "incoming call routes version" of putting an N there like you would in a shortcode - it simply appends the phone number you dialed from the Diva/Magix. This string (9+number) will now get processed through the system shortcode list. The 9 will trigger secondarydialtone and the rest of the number goes out as normal per your setup.

I think I deserve a star for this one, non? ;-)

Peter

 

[Morrack]

Oh, this solution assumes you are NOT dialing a 9 from the faxserver. Just dial the number with no prefix, the IPO will deal with that.

 

[ega218]

Hello Morrack,

I made the changes you recommended. It looks like I am almost there. I received a much different error from the FAx Server this time. It was actually in a process state, but I still received an error: Invalid Number Format, Call failed.

I will keep playing around with it to see why it does not see the number as valid.

Also, on the call status I was able to see for less than a second that when the call is attempted:

Line 5 > Line 1

also, here is the monitor log. It shows that the number dialed is resubmitged with a 9 in the begining. So that worked ok. However, there is something when it is transfered from Line 1 to Line 5:

ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0028(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a1 83 94 .....
InformationElement = CalledPartyNumber
0000 70 0b 81 33 30 35 36 32 38 30 39 36 35 p..3056280965
45923mS ISDNL3Evt: v=1 stacknum=1 State, new=Present, old=NullState id=14
45929mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=14 in=1
Called[3056280965] Type=Unknown (0) SndComp Calling[] Type=Unknown (0) Pres=NAInterworking (2)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=1 chan=21
45930mS CD: CALL: 1.14.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="" [] (0.0) CalledNum=3056280965 () CallingNum= () Internal=0 Time=0 AState=0
45931mS PRN: PrepareIncomingCall: incoming_group_id is 1.
45931mS PRN: Setting configured voice gain on ch 20.
45931mS CMTARGET: LOOKUP CALL ROUTE:74 type=0 called_party=3056280965 sub= calling= in=1 complete=1
45932mS CMTARGET: SET BESTMATCH:74 length 0 vs 0 match=-N dest=9#
45932mS CMTARGET: ADD TARGET:74 number=93056280965 type=0 depth=1 nobar=1 setorig=1
45933mS CMTARGET: SYS SC:74 93056280965 3 3056280965 sc=type=37 code=[9]N;, num=N
45933mS CMTARGET: DIAL LINE:74 GROUP=5 SUCCESS=1
45933mS CMTARGET: LOOKUP CALL ROUTE:74 returned 1
45933mS PRN: Started Alerting Timer
45934mS CD: CALL: 1.14.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="Line 5" [Line 5] (0.0) CalledNum=3056280965 () CallingNum= () Internal=0 Time=4 AState=8
45935mS PRN: Outgoing Setup Processing
45935mS PRN: Choose outgoing channel 22
45935mS PRN: TNS= sss=00000000 service=00
45935mS PRN: Setting configured voice gain for ch 22.
45936mS CMLineTx: v=5
CMSetup
Line: type=Q931Line 5 Call: lid=0 id=1104 in=0
Called[3056280965] Type=Unknown (0) Calling[5762] Type=Default (100) Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=23
Cause=16, Normal call clearing
Locale: enu
45937mS ISDNL3Evt: v=5 stacknum=5 State, new=Initiated, old=NullState id=1104
45937mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0033(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 96 .....
InformationElement = CallingPartyNumber
0000 6c 06 00 80 35 37 36 32 l...5762
InformationElement = CalledPartyNumber
0000 70 0b 81 33 30 35 36 32 38 30 39 36 35 p..3056280965
45970mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0033(Local)

 

[Morrack]

ega can you post a little more of the monitor log? Everything here is exactly as I would expect it to be, and shows the call proceeding perfectly. You ended the log just as the call was being submitted to the PSTN over your line 5 PRI, submitted in correct format. I would like to see the PSTN's response.

Peter

 

[ega218]

Here you go:

93246mS ISDNL3Rx: v=1 peb=1
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=003F(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a1 83 94 .....
InformationElement = CalledPartyNumber
0000 70 0b 81 33 30 35 36 32 38 30 39 36 35 p..3056280965
93246mS ISDNL3Evt: v=1 stacknum=1 State, new=Present, old=NullState id=2
93252mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=2 in=1
Called[3056280965] Type=Unknown (0) SndComp Calling[] Type=Unknown (0) Pres=NAInterworking (2)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=1 chan=21
93253mS CD: CALL: 1.2.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="" [] (0.0) CalledNum=3056280965 () CallingNum= () Internal=0 Time=1 AState=0
93253mS PRN: PrepareIncomingCall: incoming_group_id is 1.
93254mS PRN: Setting configured voice gain on ch 20.
93254mS CMTARGET: LOOKUP CALL ROUTE:3 type=0 called_party=3056280965 sub= calling= in=1 complete=1
93254mS CMTARGET: SET BESTMATCH:3 length 0 vs 0 match=-N dest=9#
93255mS CMTARGET: ADD TARGET:3 number=93056280965 type=0 depth=1 nobar=1 setorig=1
93255mS CMTARGET: SYS SC:3 93056280965 3 3056280965 sc=type=37 code=[9]N;, num=N
93256mS CMTARGET: DIAL LINE:3 GROUP=5 SUCCESS=1
93256mS CMTARGET: LOOKUP CALL ROUTE:3 returned 1
93256mS PRN: Started Alerting Timer
93257mS CD: CALL: 1.2.1 State=0 Cut=1 Music=0.0 Aend="Line 1" (1.21) Bend="Line 5" [Line 5] (0.0) CalledNum=3056280965 () CallingNum= () Internal=0 Time=4 AState=8
93258mS PRN: Outgoing Setup Processing
93258mS PRN: Choose outgoing channel 23
93258mS PRN: TNS= sss=00000000 service=00
93258mS PRN: Setting configured voice gain for ch 23.
93259mS CMLineTx: v=5
CMSetup
Line: type=Q931Line 5 Call: lid=0 id=1003 in=0
Called[3056280965] Type=Unknown (0) Calling[5762] Type=Default (100) Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=24
Cause=16, Normal call clearing
Locale: enu
93265mS ISDNL3Evt: v=5 stacknum=5 State, new=Initiated, old=NullState id=1003
93265mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0002(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 97 .....
InformationElement = CallingPartyNumber
0000 6c 06 00 80 35 37 36 32 l...5762
InformationElement = CalledPartyNumber
0000 70 0b 81 33 30 35 36 32 38 30 39 36 35 p..3056280965
93297mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0002(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 97 .....
93298mS ISDNL3Evt: v=5 stacknum=5 State, new=Proceeding, old=Initiated id=1003
93299mS CMLineRx: v=5
CMProceeding
Line: type=Q931Line 5 Call: lid=0 id=1003 in=0
BChan: slot=0 chan=24
93300mS CMMap: a=1.21 b=0.24 M1
93300mS CD: CALL: 1.2.1 State=0 Cut=3 Music=0.0 Aend="Line 1" (1.21) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum= () Internal=0 Time=48 AState=8
93301mS CD: CALL: 1.2.1 State=8 Cut=3 Music=0.0 Aend="Line 1" (1.21) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum= () Internal=0 Time=49 AState=8
93302mS CMLineTx: v=1
CMProceeding
Line: type=Q931Line 1 Call: lid=1 id=2 in=1
Called[3056280965] Type=Unknown (0)
BChan: slot=1 chan=21
Display [3056280965]
93302mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0002(Local)
Message Type = Progress
InformationElement = CAUSE
0000 08 02 82 9c ....
InformationElement = PI
0000 1e 02 82 88 ....
93303mS ISDNL3Evt: v=5 stacknum=5 State, new=Delivered, old=Proceeding id=1003
93309mS CMLineRx: v=5
CMProgress
Line: type=Q931Line 5 Call: lid=0 id=1003 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
Cause=28, Invalid number format
93310mS CMLineTx: v=1
CMProgress
Line: type=Q931Line 1 Call: lid=1 id=2 in=1
Called[3056280965] Type=Unknown (0)
BChan: slot=1 chan=21
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
Display [3056280965]
Cause=28, Invalid number format
93316mS ISDNL3Evt: v=1 stacknum=1 State, new=ICProceeding, old=Present id=2
93316mS ISDNL3Tx: v=1 peb=1
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=003F(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 94 .....
93322mS ISDNL3Tx: v=1 peb=1
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=003F(Local)
Message Type = Progress
InformationElement = CAUSE
0000 08 02 80 9c ....
InformationElement = PI
0000 1e 02 82 88 ....
93332mS ISDNL3Rx: v=1 peb=1
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=003F(Remote)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 80 90 ....
93332mS ISDNL3Evt: v=1 stacknum=1 State, new=ReleaseReq, old=ICProceeding id=2
93332mS ISDNL3Tx: v=1 peb=1
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=003F(Local)
Message Type = Release
93340mS RES: Wed 22/9/2004 17:48:29 FreeMem=5584048(11) CMMsg=3 (3) Buff=100 631 500 1312 Links=8957
93341mS ISDNL3Rx: v=1 peb=1
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=003F(Remote)
Message Type = ReleaseComplete
93341mS ISDNL3Evt: v=1 stacknum=1 State, new=NullState, old=ReleaseReq id=2
93344mS CMLineRx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=1 id=2 in=1
Cause=16, Normal call clearing
93345mS CMMap: a=1.21 b=0.24 M0
93345mS PRN: Started Alerting Timer
93346mS CALL:2004/09/2217:48,00:00:00,000,,I,3056280965,3056280965,,,,0,,""
93346mS PRN: CMCallReleaseStart 0.1003.0
93346mS CMLineTx: v=5
CMDisconnect
Line: type=Q931Line 5 Call: lid=0 id=1003 in=0
Cause=16, Normal call clearing
93347mS CD: CALL: 1.2.1 Deleted
93353mS ISDNL3Evt: v=5 stacknum=5 State, new=DiscReq, old=Delivered id=1003
93353mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0002(Remote)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 80 90 ....
93428mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0002(Local)
Message Type = Release
93429mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0002(Remote)
Message Type = ReleaseComplete
93429mS ISDNL3Evt: v=5 stacknum=5 State, new=NullState, old=DiscReq id=1003
93431mS CMLineRx: v=5
CMReleaseComp
Line: type=Q931Line 5 Call: lid=0 id=1003 in=0
93432mS PRN: CMCallReleaseEnd 0.1003.0

 

[Morrack]

Interesting. It is definately a case of the PSTN rejecting the call - the PSTN comes back with invalid number format, the IPO then passes that error message back to the fax server where you are seeing it diplayed. Kinda cool in a techie kinda way...

Everything in the called number looks normal to me... the only thing I can think of right now is the calling party number is showing up as 5762. This might be what is causing the call to be rejected.

Just for hoots, try temporarilly changing your normal dialout shortcode for local calls to always send the main number (10 digits) as callerID and see if that helps. If so I'll help you reconfigure so outbound fax calls send your fax number correctly and all should be good.

Peter

 

[Morrack]

ega if the above post does not help, get a monitor trace of a call being made from a digital set on the IPO to the same fax number in the above traces (3056280965), and confirm the call went through (ie you heard the fax tone at the far end).

I'll be out of town most of today but keen to see this working for you.

Peter

 

[Morrack]

Yo ega! Where are you, man? I need closure here!!

Peter

 

[ega218]

Hi Morrack,

Sorry about that. I was pulled away from this project temporarily and now we have a hurricane upon us AGAIN!!!

We are on a Hurricane watch, which means all systems are shut down until Monday or Tuesday. That makes sense to compare a good call with that coming from the FAx Server. I will attempt to do this at the begining of next week.

I spoke to the Diva Fax Server vendor and showed him the log as well from their end and they seem to think it is the Telco which is returning the call. When I speak to the Telco, they say it is the Diva Vendor who needs to find out why it is an invalid number error. By the way I attempted this test by connecting the Diva Server Card direclty to the PRI and I get the same error. Hence, the Telco guys may be right.

I have worked on this for over two weeks now, almost to an obssesion. I have given in and will be switching my T1 to an integrated T1 and borrow four channels to conntect directly to the Diva Fax Card.

However, just like you and very interested as to why this did not work. If you are still interested I will post the logs next week.

Thanks again for all your hard work. I beleive you did find a solution via IPO, there is something funky with the Diva Fax Sever Card.

Elvis )

 

[IPGuru]

You got a star from me for that bit about the incomming call routes.

 

[Morrack]

Hope everything is OK for you after that hurricane.

I am still interested - please do post your logs and results.

Peter

 

[ega218]

Well I survived yet another hurricane. Lost power for a few days, but compared to what happened down here I'm actually the lucky one. It's been a sad year for many. Hope this is the end of hurricanes for this year.

Well, as promised, Morrack, here is the log for a call coming out of a digital phone from the IPO to the same number (3056280965). I waited until the fax tone appeared for a few seconds before hanging up the phone.

As I told you before, I opted to take 4 channels from my integrated T1 and connected it directly to the Diva Sever Fax Card and it worked OK. However, I'm still puzzled as to why it would not work via a PRI connection through the IPO and direct. If you find any thing let me know.
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34438mS ISDNL3Evt: v=1 p1=1,p2=1001,p3=5,p4=0,s1=
35902mS CMExtnRx: v=5766, p1=4
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
35903mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party= sub= calling=5766 in=0 complete=0
35903mS CMTARGET: ADD TARGET:1627 number= type=100 depth=1 nobar=1 setorig=1
35903mS CMTARGET: LOOKUP CALL ROUTE:1627 returned 0
35904mS CD: CALL: 0.3954.0 State=0 Cut=0 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="" [] (0.0) CalledNum= () CallingNum=5766 () Internal=1 Time=2 AState=7
35905mS CMExtnTx: v=5766, p1=4
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
BChan: slot=2 chan=15
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 29/09/04 00:47
35905mS CMExtnTx: v=5766, p1=4
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
BChan: slot=2 chan=15
Timed: 29/09/04 00:47
35906mS CD: CALL: 0.3954.0 State=0 Cut=0 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="" [] (0.0) CalledNum= () CallingNum=5766 () Internal=1 Time=3 AState=9
35906mS CMMap: a=2.15 b=0.0 D1
35917mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[9] Type=Default (100)
35918mS CMExtnTx: v=5766, p1=4
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
BChan: slot=2 chan=15
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 29/09/04 00:47
35918mS CMMap: a=2.15 b=0.0 D0
35918mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=9 sub= calling=5766 in=0 complete=0
35919mS CMTARGET: ADD TARGET:1627 number=9 type=100 depth=1 nobar=1 setorig=1
35919mS CMTARGET: SYS SC:1627 9 1 sc=type=120 code=9, num=.
35920mS CMTARGET: SC LOCALPROCESS:1627
35920mS CD: CALL: 0.3954.0 State=0 Cut=1 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="" [] (0.0) CalledNum= () CallingNum=5766 () Internal=1 Time=18 AState=9
35921mS CMMap: a=2.15 b=0.0 D1
35921mS CMExtnTx: v=5766, p1=4
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
BChan: slot=2 chan=15
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 29/09/04 00:47
35922mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
36199mS RES: Wed 29/9/2004 00:47:42 FreeMem=5597128(33) CMMsg=8 (8) Buff=100 620 499 1303 Links=8996
38572mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[3] Type=Default (100)
38573mS CMExtnTx: v=5766, p1=4
CMInbandTone
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
BChan: slot=2 chan=15
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Cause=16, Normal call clearing
Timed: 29/09/04 00:47
38573mS CMMap: a=2.15 b=0.0 D0
38573mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=3 sub= calling=5766 in=0 complete=0
38574mS CMTARGET: ADD TARGET:1627 number=3 type=100 depth=1 nobar=1 setorig=1
38574mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
38819mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[0] Type=Default (100)
38820mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=30 sub= calling=5766 in=0 complete=0
38820mS CMTARGET: ADD TARGET:1627 number=30 type=100 depth=1 nobar=1 setorig=1
38821mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
39088mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[5] Type=Default (100)
39088mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=305 sub= calling=5766 in=0 complete=0
39089mS CMTARGET: ADD TARGET:1627 number=305 type=100 depth=1 nobar=1 setorig=1
39089mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
41095mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[6] Type=Default (100)
41096mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=3056 sub= calling=5766 in=0 complete=0
41096mS CMTARGET: ADD TARGET:1627 number=3056 type=100 depth=1 nobar=1 setorig=1
41097mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
41357mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[2] Type=Default (100)
41358mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=30562 sub= calling=5766 in=0 complete=0
41358mS CMTARGET: ADD TARGET:1627 number=30562 type=100 depth=1 nobar=1 setorig=1
41359mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
41580mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[8] Type=Default (100)
41580mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=305628 sub= calling=5766 in=0 complete=0
41580mS CMTARGET: ADD TARGET:1627 number=305628 type=100 depth=1 nobar=1 setorig=1
41581mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
43979mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[0] Type=Default (100)
43980mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=3056280 sub= calling=5766 in=0 complete=0
43980mS CMTARGET: ADD TARGET:1627 number=3056280 type=100 depth=1 nobar=1 setorig=1
43981mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
44543mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[9] Type=Default (100)
44543mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=30562809 sub= calling=5766 in=0 complete=0
44544mS CMTARGET: ADD TARGET:1627 number=30562809 type=100 depth=1 nobar=1 setorig=1
44544mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
44776mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[6] Type=Default (100)
44777mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=305628096 sub= calling=5766 in=0 complete=0
44777mS CMTARGET: ADD TARGET:1627 number=305628096 type=100 depth=1 nobar=1 setorig=1
44777mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
44974mS CMExtnRx: v=5766, p1=4
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[5] Type=Default (100)
44974mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=3056280965 sub= calling=5766 in=0 complete=0
44975mS CMTARGET: ADD TARGET:1627 number=3056280965 type=100 depth=1 nobar=1 setorig=1
44975mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 0
48976mS PRN: CMCall::Forced Sending Complete
48976mS CMTARGET: LOOKUP CALL ROUTE:1627 type=100 called_party=3056280965 sub= calling=5766 in=0 complete=1
48976mS CMTARGET: ADD TARGET:1627 number=3056280965 type=100 depth=1 nobar=1 setorig=1
48977mS CMTARGET: SYS SC:1627 3056280965 2 3056280965 sc=type=37 code=[9]N;, num=N
48977mS CMLineTx: v=1
CMRestart
Line: type=Q931Line 1 Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
UUI type=User2User [..] [0x01 0x00 ]
Display [enu]
48978mS CMTARGET: DIAL LINE:1627 GROUP=5 SUCCESS=1
48978mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:1627 returned 1
48979mS CD: CALL: 0.3954.0 State=0 Cut=1 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.0) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=13077 AState=7
48979mS CMExtnTx: v=5766, p1=4
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[3056280965] Type=Default (100)
BChan: slot=2 chan=15
Display [3056280965]
Timed: 29/09/04 00:47
48980mS CD: CALL: 0.3954.0 State=0 Cut=1 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.0) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=13078 AState=8
48981mS PRN: Outgoing Setup Processing
48981mS PRN: Choose outgoing channel 23
48982mS PRN: TNS= sss=00000000 service=00
48982mS PRN: Setting configured voice gain for ch 23.
48982mS CMLineTx: v=5
CMSetup
Line: type=Q931Line 5 Call: lid=0 id=3955 in=0
Called[3056280965] Type=Default (100) Calling[5766] Type=Default (100) Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=24
Cause=16, Normal call clearing
Locale: enu
48986mS ISDNL3Evt: v=5 stacknum=5 State, new=Initiated, old=NullState id=3955
48986mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 97 .....
InformationElement = CallingPartyNumber
0000 6c 06 00 80 35 37 36 36 l...5766
InformationElement = CalledPartyNumber
0000 70 0b 80 33 30 35 36 32 38 30 39 36 35 p..3056280965
49201mS RES: Wed 29/9/2004 00:47:55 FreeMem=5597044(33) CMMsg=8 (8) Buff=100 620 497 1303 Links=8995
49438mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 97 .....
49438mS ISDNL3Evt: v=5 stacknum=5 State, new=Proceeding, old=Initiated id=3955
49446mS CMLineRx: v=5
CMProceeding
Line: type=Q931Line 5 Call: lid=0 id=3955 in=0
BChan: slot=0 chan=24
49446mS CMMap: a=2.15 b=0.24 M1
49447mS CD: CALL: 0.3954.0 State=0 Cut=3 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=13545 AState=8
49447mS CD: CALL: 0.3954.0 State=8 Cut=3 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=13545 AState=8
49448mS CMExtnTx: v=5766, p1=4
CMProceeding
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[3056280965] Type=Default (100)
BChan: slot=2 chan=15
Display [3056280965]
Timed: 29/09/04 00:47
51303mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Local)
Message Type = Alerting
InformationElement = PI
0000 1e 02 84 88 ....
51304mS ISDNL3Evt: v=5 stacknum=5 State, new=Delivered, old=Proceeding id=3955
51315mS CMLineRx: v=5
CMAlerting
Line: type=Q931Line 5 Call: lid=0 id=3955 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetRemoteUser (4), pd=CMPDInbandPattern (8)
51315mS CD: CALL: 0.3954.0 State=1 Cut=3 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=15413 AState=8
51316mS CD: CALL: 0.3954.0 State=1 Cut=3 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=15414 AState=1
51317mS CMExtnTx: v=5766, p1=4
CMAlerting
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[3056280965] Type=Default (100)
BChan: slot=2 chan=15
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetRemoteUser (4), pd=CMPDInbandPattern (8)
Display [3056280965]
Timed: 29/09/04 00:47
53027mS ISDNL3Evt: v=1 p1=1,p2=1001,p3=5,p4=0,s1=
59741mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Local)
Message Type = Connect
InformationElement = PI
0000 1e 02 85 82 ....
59742mS ISDNL3Evt: v=5 stacknum=5 State, new=Active, old=Delivered id=3955
59742mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Remote)
Message Type = ConnectAck
59749mS CMLineRx: v=5
CMConnect
Line: type=Q931Line 5 Call: lid=0 id=3955 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPrivateNetRemoteUser (5), pd=CMPDDestNotISDN (2)
59750mS CD: CALL: 0.3954.0 State=2 Cut=3 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=23847 AState=1
59750mS CD: CALL: 0.3954.0 State=2 Cut=3 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=0 AState=2
59751mS CMExtnTx: v=5766, p1=4
CMCallStatus
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[3056280965] Type=Default (100) Calling[5766] Type=Default (100)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=2 chan=15
Display [3056280965]
State=9, Connected
Timed: 29/09/04 00:48
Locale: enu
59752mS CMExtnTx: v=5766, p1=4
CMConnect
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
Called[3056280965] Type=Default (100)
BChan: slot=2 chan=15
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPrivateNetRemoteUser (5), pd=CMPDDestNotISDN (2)
Display [3056280965]
Timed: 29/09/04 00:48
63192mS PRN: 10272 bytes @ffdbd394 were allocated by ffdd51cc 00000000 at 128968001 mS
63193mS PRN: 76 bytes @ffe6f8a4 were allocated by 00000000 00000000 at 128929978 mS
63194mS PRN: 76 bytes @ffe6f908 were allocated by 00000000 00000000 at 128929978 mS
63194mS PRN: 76 bytes @ffe6f96c were allocated by ffe8b98c 00000000 at 128929977 mS
63194mS PRN: 44 bytes @ffe6f9d0 were allocated by ffe9009c 00000000 at 128929977 mS
63194mS PRN: 44 bytes @ffe6fa14 were allocated by ffe9009c 00000000 at 128929977 mS
63195mS PRN: 44 bytes @ffe6fa58 were allocated by ffe9009c 00000000 at 128929977 mS
63195mS PRN: 44 bytes @ffe6fa9c were allocated by ffe9009c 00000000 at 128929977 mS
63195mS PRN: 44 bytes @ffe6fae0 were allocated by ffe9009c 00000000 at 128929977 mS
63198mS RES: Wed 29/9/2004 00:48:09 FreeMem=5597128(34) CMMsg=8 (8) Buff=100 612 499 1303 Links=8995
66225mS CMExtnRx: v=5766, p1=4
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
66225mS CMMap: a=2.15 b=0.24 M0
66226mS CALL:2004/09/2900:47,00:00:06,008,5766,O,3056280965,93056280965,GarciaE-O,,,0,,""
66227mS CD: CALL: 0.3954.0 State=0 Cut=0 Music=0.0 Aend="GarciaE-O(5766)" (2.15) Bend="Line 5" [Line 5] (0.24) CalledNum=3056280965 () CallingNum=5766 () Internal=0 Time=6476 AState=0
66227mS PRN: CMCallReleaseStart 0.3955.0
66227mS CMLineTx: v=5
CMDisconnect
Line: type=Q931Line 5 Call: lid=0 id=3955 in=0
Cause=16, Normal call clearing
66228mS CD: CALL: 0.3954.0 Deleted
66228mS CMExtnTx: v=5766, p1=4
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=4 in=0
BChan: slot=2 chan=15
UUI type=Local [....] [0x03 0x02 0x00 0x0e ]
Timed: 29/09/04 00:48
66229mS ISDNL3Evt: v=5 stacknum=5 State, new=DiscReq, old=Active id=3955
66229mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Remote)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 80 90 ....
66270mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Local)
Message Type = Release
66271mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0011(Remote)
Message Type = ReleaseComplete
66271mS ISDNL3Evt: v=5 stacknum=5 State, new=NullState, old=DiscReq id=3955
66282mS CMLineRx: v=5
CMReleaseComp
Line: type=Q931Line 5 Call: lid=0 id=3955 in=0
66282mS PRN: CMCallReleaseEnd 0.3955.0

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