Routing extenions 7700-7799 to Branch office T1 2

[sixteamparlay]

Hello, on our Avaya Definity we use 4 digit extensions that start with 7

We have setup an additional Trunk to an IP PBX that is up and running and works for incoming calls to extenions 7xxx. The external IP PBX using extenions 7700-7799 but the Avaya will not send calls to those extenions although we do have the correct route setup to go to trunk 5 when 4 digit #'s starting with 77 are dialed. We confirmed the correct route is selected by using the route-chosen command. When we do a trace of station that dials 7757, the call is denied as if it is a stations that does not exist:

10:26:56 active station 7562 cid 0x23d
10:26:59 dial 7757
10:26:59 denial station 7562 cid 0x23d
10:27:03 idle station 7562 cid 0x23

We are missing something. The Avaya looks like it is considering 7757 as a local extenions and it obviously is not in the station list so the call is being denied.

Any help is appreciated, Thank you!

 

[Mitch672]

Did you setup your "UDP" or "uniform Dial Plan"? (depending on CM version) Did you setup "aar analysis" to route the 77XX calls to the "route" that has been setup to use the IP trunk group you setup? Search for "UDP" or "Uniform" for some examples.

mitch


AVAYA Certified Specialist

 

[sixteamparlay]

AAR Analysis is setup for 4 digit #'s starting with 77 to go to route 90

route-pattern 90 is setup to go trunk group 5

we used route-chosen to confirm route pattern 90 is selected with dialing 7700

but when we dial 7757 it acts like its an invalid extension rather than routing in down trunk 5

Is UDP necessary? We don't want to add digits and then strip them on the far side if its not necessary......

Thank you!

 

[Mitch672]

change uniform"

enter: 77 4 4 aar

you will be fine after that, yes Uniform dialplan is needed.

Mitch


AVAYA Certified Specialist

 

[sixteamparlay]

Isn't that saying any 4 digit numbers starting with 77 to delete 4 digits?

Thank you

 

[Mitch672]

maybe, don't delete any digits, just send 77XX as 77XX, put aar in there, and as longas you have "77" in the aar routing as well, with a route, it will work.

mitch

AVAYA Certified Specialist

 

[sixteamparlay]

I was just told we don't have a dial plan to modify, we only use AAR/ARS

 

[AvayaTier3]

I can help you with AAR / ARS and the Uniform Dial Plan if you need it.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Mitch672]

for Uniform Dial Plan/UDP, the command is either "chaqnge uniform" (newer switches), or "change udp x", where x is the leading digit you want to modify.

try a "change uniform", and see if you can add in the "77" to be handled by aar

Every switch has a dialplan, but that has nothing to do with this UDP/AAR routing issue

Mitch


AVAYA Certified Specialist

 

[sixteamparlay]

Is there a parameter somewhere that disables Uniform Dial Plan?

We add things into the UDP and it does seem to change anything.

Thank you

 

[sixteamparlay]

it "doesn't seem to change anything" rather

 

[Mitch672]

once you have the range in the "uniform" dialplan, you also need it in the "aar route" as well...

Mitch

AVAYA Certified Specialist

 

[AvayaTier3]

what hardware platform and what CM software version?

display system-parameters customer-options Page 5 of 11
OPTIONAL FEATURES


Uniform Dialing Plan? y

change dialplan parameters Page 1 of 1
DIAL PLAN PARAMETERS

Local Node Number: 12
ETA Node Number:
ETA Routing Pattern:
UDP Extension Search Order: udp-table-first

or this may be set to local


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[sixteamparlay]

AVAYA DEFINITY ECS/csi
G3 version V11


We found

Uniform Dial Plan? y



UDP Extension Search is local-ext first

We try to add 77 4 aar to the dial plan analysys table but it says the 7 4 ext entry is preventing the entry

 

[Mitch672]

not "change dialplan"

how about "change udp 7", on the 7xx entry put in the aar route #

if that isn't the correct format, then it will be "change uniform 0"

Mitch

AVAYA Certified Specialist

 

[AvayaTier3]

Here is how to do this:

Uniform Dial Plan
UDP range 7700 - 7799

You must use UDP to dial only 4 digits. If any stations local to this R11 csi
are 77xx, you won't be able to get to the IP PBX with these 4 digits.
They can only exist in one switch.

If you do not use UDP, you can TAC dial or use the AAR access code.

Let's make the RNX for the IP PBX switch 999
RNX codes are assigned to identify different switches.
When you see them used in list aar analysis you will know what they go to.

example:

Node 1 991
Node 2 992
Node 3 993
.... . ...
.... . ...
.... . ...
Node 9 999
--------------------------------------------------------------------------------
3 different ways to dial and test this, they will all work provided the
programming is correct. After all testing is done, you can force UDP 4 digit
only, and AAR code + 7 digit, turn off Dial Access? y on TG 5 so nobody can
TAC dial.

1. TAC dial (I don't know TAC for Trunk-group 5) so using 105 as example
This is also assuming you can TAC dial and TG 5 set to Dial Access? y

from a station, dial 105 7700

2. AAR dial (I don't know AAR code) so using 8 as example
This uses AAR analysis routing

from a station, dial 8 999 7700

3. Uniform Dial Plan - (what you want in the end 4 digit dialing to IP PBX)
This uses the udp tables. with local extension first, if you have a local
extension 7700, it will not look at UDP tables.
This will look at local extension first, then uniform dialplan, find the
AAR routing, route to pattern 90, on to trunk-group 5 sending 7700 to far end

from a station dial 7700
--------------------------------------------------------------------------------
change feature-access-code

Auto Alternate Routing (AAR) Access Code: 8
--------------------------------------------------------------------------------
change trunk-group 5
TAC 105
Dial Access? y
--------------------------------------------------------------------------------
# This routes 4 digit calls that start with 77 to AAR analysis 99977xx

change uniform-dialplan 77 Page 1 of 2
UNIFORM DIAL PLAN TABLE
Percent Full: 0

Matching Insert Node Matching Insert Node
Pattern Len Del Digits Net Conv Num Pattern Len Del Digits Net Conv Num
77 4 0 999 aar n n
--------------------------------------------------------------------------------
# This sends AAR / UDP calls for 99977xx to route pattern 90

change aar analysis 999 Page 1 of 2
AAR DIGIT ANALYSIS TABLE
Percent Full: 8

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
999 7 7 90 aar 2 n
--------------------------------------------------------------------------------
# calls sent to route pattern 90 (99977xx) this will delete 999 and send the
# last 4 digits 77xx to the other switch over TG 5

add route-pattern 90
Pattern Number: 100

Grp. FRL NPA Pfx Hop Toll No. Del Inserted
No. Mrk Lmt List Digits Digits
1: 5 0 3
--------------------------------------------------------------------------------
# This confirms whether your programming is sending call to the correct place.
# Digits here are dialed after the AAR code

list aar route-chosen 9997700

AAR ROUTE CHOSEN REPORT

Location: all Partitioned Group Number: 1

Dialed Total Route Call Node
String Min Max Pattern Type Number Location

999 7 7 90 aar 2 all
--------------------------------------------------------------------------------


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com