Routing calls between 3300s to an ACD queue 2

[t1clausen]

3300 #1- branch office, uses onboard vm, no ACD programming
3300 #2- main office, uses nupoint, ACD queues\agents
2 are connected via ip trunks

I have been tasked to set up some sort of routing after hours from our branch office 3300 #1 to the main office 3300 #2. In a perfect world I would like calls coming in to a 4 digit ext on 3300 #1 to be routed night 1 to an ACD queue on 3300 #2. I tried to set this up in call routing, but was not successful because the destination did not exist on 3300#1. What is the best/easiest way to go about this?

 

[kwbMitel]

Easiest = Use ARS to direct digits

Best = Setup Clustering.


**********************************************
What's most important is that you realise ... There is no spoon.

 

[t1clausen]

thank you for the quick reply, I set up the ARS to reflect the route over ip trunks. I want to rout to 6613 and did the following 2 ars routes:

66xx through ip trunks
6613 through ip trunks

When I set the routing always alternative to 6613, it tells me that the directory number is not of an allowed type. I can provide more info on my environment if necessary.

 

[Supernova99]

you cannot use an ars route as a call rerouting destination
you can however setup a speed call that routes to a ars route

As kwb has said best way is to cluster the systems

Share what you know - Learn what you don't

 

[t1clausen]

Looks like that did it. Thanks to you both.