Router crashes Domino Server

[LNunes]

Nrouter.exe is crashing the server. I´ve read some articles about it, this is a conversion problem, aparently fixed on 5.0.6. I´m running 5.0.12, and this problem is happening a lot....

To workaround this, I created a new replica of Name and replaced the old on, restarted the server; renamed the mail.box and created new ones by notes when it boots (every time when chrash occurs).

I saw a Bug exactaly like this on release 5.0.8, and a bug similar to this on 5.0.12. This last bug will be fized on 5.0.13.

Anyone has any idea about how to workaroung this problem? The server crahses about 5 times a week.....

 

[AmazingDominik]

Hi,

Some questions:

1/
Can you see in the logs what exactly is the server doing at the moment it crashes?

2/
What is the OS of the server?

3/
Are you running any add-ins for e-mail filtering and virus scanning on your server such as Trend Micro Mailscan for Domino or others?

4/
Did you check conversion settings? Try to leave incoming messages as much as possible in the original format and avoid converting outgoing ones as much as possible

5/
Did you check the person and group documents in your address books? Some things can cause the router to crash teh server such as:
- mail is forwarded to another location but no location is specified or a mailbox is also still specified
- invalid mailbox names, duplicate e-mail addresses and so on
- problem with groups that have no members altough the members are listed (check the "members" field and re-create the groups if necessary)



Kind regards,

Dominik Malfait
dominik@amazingit.com

http://www.amazingit.com

 

[LNunes]

At the moment it crashes, the server tasks were fine, and the server was send ing mail, opening user sessions, and so on....

I have it installed on Windows 2K Adv Server.

Here we use Symantec AntiVirus Filtering, with the latest DAT. Last weekend, I´ve tried to uninstall antivirus and re-install to check if there´s a problem with him..... the problem still occur... :-(

The conversion settings is the original from Lotus, here I didn´t see any reason to change this settings. The default is great for me.

Mail forward is not a "known" facilitie here... Just for some user (IT users, and some managers...) I redirect mails to external accounts, like hotmail and zipmail.

I´ve rebuilded all mailboxes every time server crashes, and there is no duplicated email address.

I´ll check this, I´m not sure... I`m certain that I have a group that contain other group, but not sure if there is a empty group...

By the way, I´m suspecting of problems with Lotus´s updates. What do you think about?