Route unknown DN's to Reception 1

[gmail2]

I'm new to Call Manager, so my knowledge at the moment is pretty basic. We just moved over from a Meridian system, where, if an external call came in for a DN that didn't exist, it would automatically go to operator. However, Call Manager doesn't do that. Does anybody know if it's possible to do this?

Thanks in advance

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published
Garten und Landschaftsbau

 

[samven]

If you put ! as a translation pattern, then put the destination you want unrecognised calls to go to in "Called Party Transform Mask", then all unrecognised calls will go there.

 

[gmail2]

Thanks for the reply, but that doesn't seem to work. As soon as I create it, if I try to dial any extension, or dial 9 for an outside line, I get number not available. Any ideas at all?

Thanks

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published
Garten und Landschaftsbau

 

[pndscm]

Use something just like your extensions. For example if all your extensions are 4 digit that start with a 4, use 4XXX, if they start with 3 use 3XXX. If you have both, you can try [34]XXX, but I'm not sure that works in a TP. As samven said, put your Receptionists number in the Called Party Transformation Mask.
The problem with ! is it matches EVERYTHING.

 

[gmail2]

Thanks so much for that, it's perfect

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published
Garten und Landschaftsbau