Route to digits

[igessey]

Hello

Here is a strange issue - annoying actually!

We have a routing set up where incoming callers can key in the 4 digit agent extension and get directly through to an agent (or queue if they dont bother pressing anything).

Internally, on the test vdn, this works perfcetly - the agent can be in avail or aux and the phone rings...perfect.

As soon as you dial the non geographic number attached to the top level VDN, it doesnt work (and i cannot get any result from the vector trace either)
The call simply covers to another agent.

Any swift ideas?

 

[inerguard]

Post the exact vector and I'll have a look. Also post the vdn's in use.


[Started on Version 3 software 15 years a go]

 

[4merAvaya]

Do you have Direct Agent Calling enabled on the Agent COR?

Kevin