alienpotato
MIS
I'm having an intermittent problem where calls will go out through our 2nd trunk even though the 1st one is not full and is available.
This only happens on international calls (even though the route pattern is identical to the one for local calls) and seems to happen around peak times. I've been running reports and they don't show any reason that the first trunk would be unavailable. I managed to catch it once on a list trace st and there was no denial event, the call tried the first preference and then after a few seconds went to the second preference.
I think it is on the service providers side and I have them investigating. Could it be their switch not responding quickly enough to setup the call? Is their somewhere I can tell the PBX to wait longer?
We're on CM5.
Sean
This only happens on international calls (even though the route pattern is identical to the one for local calls) and seems to happen around peak times. I've been running reports and they don't show any reason that the first trunk would be unavailable. I managed to catch it once on a list trace st and there was no denial event, the call tried the first preference and then after a few seconds went to the second preference.
I think it is on the service providers side and I have them investigating. Could it be their switch not responding quickly enough to setup the call? Is their somewhere I can tell the PBX to wait longer?
We're on CM5.
Sean