Route calls from main office to branch and then dialout

[ITfromZX81]

Hi all,

We have an IPO at a main site and IPOs at 4 branch offices.

3 of our branch offices are long distance, but between all of them we have good local calling coverage over a large area.

Is it possible to have a user call from one of the offices, and have IPO determine where the nearest IPO to the phone number is, and dial out from that office?

Example:
office A local POTS prefix 245-0000
office B local POTS prefix 749-0000 (office B is 100km away from office A)

If someone in office A dials 749-1234 can the system re-route the call through our VPN to office B IPO, and then office B IPO dial out from there, so that it is not a long distance call?

If so, how do I do this? It seems to me that at some point I was told the Avaya system could do this sort of thing.

Thanks,

- Mike

 

[IPGuru]

assuming that your Voip line has an og line group ID of 1 & you are dialing a 9 prefix try the following short code at site a

SC 9749xxxx
number .
line group ID 1
feature dial

ammend as necessary for the other sites

 

[IPAlot]

The IPO wont decide which line to use, you need to tell it which line to use depending on the outgoing cli using short codes as above.

Soopa Doopa Intergalactic IP Office installation mechanic and configuration corruptor from way back.

 

[ITfromZX81]

Hi again guys,

I'm still having some problems here.

The line from office A to B is 23.

I have tried this but it doesn't seem to work.

- Mike

 

[IPGuru]

OK assuming all sites dial 9 & the Voip line for site B is 23 then the short code at Site A should be:


Short code 9N
number .
feature Dial
Line group ID 23

 

[IPGuru]

opps correction

SC 9749XXXX
Number .
Feature Dial
Line group ID 23

I Am sure you get the Idea, good luck

 

[ITfromZX81]

Hi Again,

I still can't get this to work. I must be missing something here...

Is there anything I need to do at Site B? How does site B know that it needs to dial this number out?

Thanks for your help.

- Mike

 

[intrigrant]

Site A : local area = 245
PSTN line ID = 1
VoIP line ID to Site B = 11
Site B : local area = 749
PSTN line ID = 2
VoIP line ID to Site A = 12

Site A & B
System > Telephony :
Dial Delay timer = 4000
Dial delay count = blank

Shortcodes all systems:
SC = 9
TN = .
Func = SecondaryDialTone
LineID = 0

SC = [9]N;
TN = N
Func = Dial
LineID = PSTN

Site A, systemshortcodes
SC = [9]749N;
TN = 9749N
Func = Dial
LineID = 11

Site A, shortcode in VoIP lineID 11
SC = 9245N
TN = 245N
Func = Dial
LineID = 1

Site B, systemshortcode
SC = [9]245N;
TN = 9245N
Func = Dial
LineID = 12

Site B, shortcode in VoIP LineID 12
SC = 9749N
TN = 749N
Func = Dial
LineID = 2

You must use ; in the shortcodes, this enforces en-bloc dialling ( = sendig the whole number at once ) over VoIP trunks, overlap sending is not allowed for VoIP trunks.
You can leave the function SecondaryDialTone out if you like ( your customer i mean

Hope this works for you.