Route based on incoming number? 1

[Bill211]

Our call center has an abusive caller.

What are some possible ways for the phone system to handle unwanted calls from a particular number? It's an IP Office 500v1. We're using an older version of the software, but planning to upgrade.

For example:
-- Calls from a particular number would hear a message, then disconnect

-- Calls from a particular number would get routed to a manager
I would want the manager to be aware it's the abusive caller, so:
I would have these calls go to a hunt group called "Abusive," which would be displayed on their phone, before they answer.

How would I set up one of these options?
Where in Manager or Voice Mail Pro could I set it up to look at incoming phone number?
"Calls from 510-123-1212, get routed to Abuse hunt group"

How else could the phone system handle an abusive caller?

Other details: The calls are coming in on our our main service number. Also, I know the caller could use a different home/cell phone, or use Caller ID spoofing, but we should still do what we can. Yes, I know we would have to have a discussion/decisions as to how the manager should handle the call.

Thank you!

 

[vztech]

Bill

Have a look at this thread. I have never used mail pro to do this.
thread940-1561141


In IP Office tho

Create an Incoming Call Route, the line group is 0, the Incoming Number is *, the Incoming CLID is the number you want to block. On the Destination tab, type in the hunt group number you created (Abusive).


It's only dialtone!!!

 

[tlpeter]

You can do this form the incoming call route and then CLI or send it through VMPro and use a Variable Routing action and add the CLI there.


BAZINGA!

I'm not insane, my mother had me tested!