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Root and Administrator password dont work on server edition after upgrade to V11.0.4.2.0 Build 58 1

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IPOfficeWTF

Vendor
May 30, 2018
31
ZA
Hi there.

Since I have upgraded to the latest release of IPO V11.0.4.2.0 build 58, I am no longer able to access the IPO via SSH or console.

I have tried resetting the root and Administrator passwords via the WebAdministration, it says successful, but they still do not allow me to login. I have tried both the normal SSH and to login via the console.

I an also unable to log in with putty on port 2222 if I enable the EASG as per
This issue has affected multiple sites and I have 24/7 concerns that are affected due to essential services and Covid 19.

Any urgent ideas appreciated
 
They still haven't corrected that document even tho it was weeks ago I talked to their support about it [banghead]

I believe the correct command should be 'sudo usermod -a -G wheel Administrator' or you'll remove all other groups from Administrator instead of just adding wheel.
It will re-add the quota groups tho after the reboot.

"Trying is the first step to failure..." - Homer
 
Hi there, thanks for the feedback, I got Avaya to assist with EASG challenge an got it working
 
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