Root and Administrator password dont work on server edition after upgrade to V11.0.4.2.0 Build 58 1

[IPOfficeWTF]

Hi there.

Since I have upgraded to the latest release of IPO V11.0.4.2.0 build 58, I am no longer able to access the IPO via SSH or console.

I have tried resetting the root and Administrator passwords via the WebAdministration, it says successful, but they still do not allow me to login. I have tried both the normal SSH and to login via the console.

I an also unable to log in with putty on port 2222 if I enable the EASG as per

https://support.avaya.com/ext/index?page=content&id=SOLN329835

This issue has affected multiple sites and I have 24/7 concerns that are affected due to essential services and Covid 19.

Any urgent ideas appreciated

 

[derfloh]

It's disabled for security reasons:

https://support.avaya.com/ext/index?page=content&id=SOLN347582

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[janni78]

They still haven't corrected that document even tho it was weeks ago I talked to their support about it

I believe the correct command should be 'sudo usermod -a -G wheel Administrator' or you'll remove all other groups from Administrator instead of just adding wheel.
It will re-add the quota groups tho after the reboot.

"Trying is the first step to failure..." - Homer

 

[derfloh]

Thanks for sharing Janni

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[IPOfficeWTF]

Hi there, thanks for the feedback, I got Avaya to assist with EASG challenge an got it working