Rookie trying to be a man! STS/Inskin VM

[phoneguy44]

Just found this site and I'm jumping for joy.
Guys I need help getting started on this VM. My church just bought the STS which I programed fine with no problems but this VM is killing me. If truth be told, I use to install phone systems 10 years ago before I moved on to ITC Deltacom so I havent touched one since then. I'm really like a rookie who needs training again. Can you help ?

I have 4 Co lines. 1-3 church, Co 4 is the Day care.

Church (Co 1-3):
Auto Attendant will answer if secretaries (100-101) dont answer in 5 rings.
Each ext. 100-106 will have their own VM


Day Care (CO 4):
VM will pick up on ext 107 after 5 rings

ext 108-109 will have there own VM


I know I'm asking for alot, the truth is, I'm asking you to tell me how to do it, but I need help desperately. I'm doing this for free for my church to save the installation and I just dont want to have them pay for someone to come out and set it up. Can someone point me in the right direction in the manual cause I've beat my head up against the wall on this one. ANY help would be greatly appreciated

Thanks guys!
Dennis
Oxford, Alabama

 

[bkrike]

Did you try calling Vodavi directly? The last time I worked on their stuff was about 8 years ago, but at that time, they offered free tech support (as long as you present yourself as a vendor.) It was only on the DHS and Dispatch stuff, and I don’t know where STS falls in that spectrum.

The only other thing I can offer is that if you already have the system up, cross-connected and running, then a vendor could probably do the final set-up and training in less than a couple of hours (assuming they are a Vodavi STS vendor.) That should not break the bank, and it would probably be money well spent. I know if someone called me, and explained the situation as you have above, I might be inclined to give them a break on pricing.

 

[phoneguy44]

Well I was hoping to learn something in the process......someone pointing me in the steps I need to do and so on. My church is small along with the budget. I'm just hoping to help them out all I can without a price tag stuck on it. I was hoping and still am, that some gu-ru on this stuff would look at my scenerio and think this was a piece of cake and walk me through it.

I'm not a Vendor, nor do I think Vodavi will help me for free, unless you guys know something I dont.

Still need help ......

 

[bkrike]

Well, I can tell you that setting up voice mail is never a piece of cake. I can also state that this particular forum (Vodavi) is not as active as a lot of the other phone system groups. So the chances of some "gu-ru" coming in and offering his wisdom are not as good as if you were working on another brand, like Avaya. Just something to think about if you are under a time constraint. Good luck.

 

[mforrence]

I agree with bkrike that trying to cover every necessary step is a significant task. Here are some starting points:

If you're unable to do get the voicemail to function at all - a vendor is in order. To program some aspects of the voicemail you need a PC with appropriate communication software (hyperterminal should do the job) or a terminal. You'll also need the appropriate cable.

1. Getting the initial caller to voicemail. Each line has a VMID or Voicemail ID that can be programmed in flash 40. There is also a preset forward timer. So - set the VMID to the same number (lets say 180 for the church lines and 181 for the daycare line) - then set the preset forward timer to 20 seconds. In voicemail, make a mailbox 180 that launches an auto attendant (is that what you want - or did you just want it to go to a particular mailbox to take a message - if so, instead of 180/181 use whatever particular staff's mailbox where you'd like the calls to land)

2. Getting transferred callers to voicemail: Each station has a call-forward busy and call forward no answer destination found in flash 50 (page 3). Configure to send calls to 440 (normal voicemail group). This will allow transferred callers to forward b/na to voicemail. A user can also transfer a caller directly to a mailbox by pressing Trans + press the voicemail key + dial the destination mailbox.

I hope this helps. It would take an experienced vendor 30 minutes to set this all up. It would be a good investment... Good luck.
Mike