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RONA

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a1pickle

a1pickle

Technical User
Jun 12, 2002
14
US
On a Definity G3si V12, using a VDN/vector for RONA calls. Does the RONA call override an agent status. EX: agent on a direct agent call or another ACD call is sent a RONA call. Is this possible?
 
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Hi:

This is only possible when you have multiple call handling activated on the hunt group

Tiramisu
 
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