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RONA Report

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harryhoudini66

Technical User
Jun 20, 2006
90
US
What report shows me when RONA was applied to an agent? We just implemented this for members of our supervisor queue. I see it on the Skill Report but dont see which agents caused it.
 
Believe it or not, I don't think it's in any of the standard (canned) reports, you'll need to modify a report into the designer list - Historical>Agent>Summary(Daily) is probably the best one to start with.
Edit the report and change the query to include the NOANSREDIR column.

Sean Murphy
Call Centre Analyst
IAG New Zealand
 
Oh, I was afraid of that. We dont have Report Designer. Any other way?
 
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