Rollovers and Hunting

[Seajumper]

I have an office that is trying to act like a call center. They want the main number to have 3 rollovers and when all those lines are busy they want it to hunt to person A and then when that is all busy roll to person B. Is this possible? and if it is what happens to their personal voicemail on there DID (target lines)

 

[hawks]

What software level and how does the main number come into the system?

 

[Seajumper]

Main number is coming in on a PRI/TI and this will be release 7.0 software MICS

 

[hawks]

Ok the number should be comming in on a Target Line.
So would this work for you, assign that Target Line to Hunt Group 1 and add the members you want. Then you can over flow that Hunt Group to anther group with other phones as members.
or maybe
Assign the Target Line to the 1st Phones with 3 apearences on them. Then on the Target line put if busy to prime and make the Prime set a Hunt Group DN with the other phones as members.

 

[Seajumper]

So if I put them in a hunt group, will they then not miss any of their personal calls on their DID? And no issues with voicemail rolling to the wrong person?

 

[norstarboy125]

hunt groups do not follow the fwd no ans of the sets. So regular DID calls will go to their personal mboxs.

 

[DScot]

Hunt Groups are the POOR MAN's ACD. Assign the phones you want to be in Group 1,2 and 3. Before doing that, look at the telephones feature, as when you assign the HG to the phones, it will automatically be asigned to buttons. Do a Ftr*0 to see where the system placed the HG's and your all set. You can also send the HG call to its own mailbox on a forward no answer....

I like to use the 8X or 8XX or 8XXX number range for my HG's.