Rollover

[baze7]

I have been ask to look into something. I need some advice. We want our engineering department phones that when they don't answer we want them to roll to the engineering clerks phone. Any ideas on how we can set this up the best way. It would be ideal if the clerk could see who's extension is rolling over to her. Any thoughts?

Thanks

 

[NETWT]

Term&sets show eng dept xxx goto capabilities show forward no answer clerks xxx next delay rings

 

[baze7]

Great so is there anyway if both dont answer it do to VM of the engineer?

 

[NETWT]

not if the call is transfered by auto attn the caller will end up in the mail box of the person they were trying to reach

 

[curlycord]

Your best to setup Hunt Groups.


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curlycord

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