Rolling Hunt

[w4jef]

I am looking for some help on this one since I want to make sure I get it right.

System is IP 406 DS 5.0(18)
VMPro 5.0 (25)

Here is the setup I have 2 IP 406 units linked with 1 VMPro

Unit 1 is the main head where the inbound PRI is then I have I point to point linking between buildings to Unit 2 for the phones in that building.

I have 1 number that is coming in on the PRI on Unit 1 and is going threw a call process via VMpro for time of day.

Currently the time of day states that if call comes in during the day ring 1 extension if after hours then forward the call to an outside number.

Well I need to change it to a more complex setup.

So the setup would be.

Day time Ring in on PRI > go to time check if day time then ring ext 1 then 2 then 3 then 4 on the 2nd building then if no answer then ring ext 1 at main building and if not answered then roll to outside number

Night time ring to outside number direct like before.

I apologize if this seems like a brain dump but I would rather get as much written out as possible.

I was looking at doing it as a linear hunt for roll the call if unanswered in order

 

[amriddle01]

Sequential/Linear is the way to do it, simply add the users in order then add a phantom user forwarded to the external number at the end, it will bounce to the users in order every time the no answer timer expires.

You may wish to add users multiple times in a row to double/triple the time it rings that user, like the phantom one

http://www.ipoffice.tel

 

[w4jef]

Would I make the setup in VMPro or in the main system,

I am more of a Nortel and Intertel person and learning the IP office system as I go since it was thrown on my plate. if there is a doc on setting this up I would love to churn threw it.

 

[piethief]

Look up time profiles. The system can do this without passing it into voice mail first. Set the destinations in incoming call routes. That way if the VM goes down it still works.

 

[amriddle01]

This programming is done in Manager not Vm Pro, and as mentioned the system can do routing using time profiles but if that part is working I would leave it until you are up to speed. When in Manager press the Help button in the section you are stuck on and it will explain most things quite well

http://www.ipoffice.tel

 

[w4jef]

I will run threw the help on the hunt-groups the thing is the person who set this up before is passing the inbound number to VMPro and then was having that handle it which was what was confusing me since I have been finding all sorts of other issues in the system as I am going threw it and I just wanted to make sure I was heading in the right direction before diving to deep in the wrong direction.

http://w4jef.com/

 

[Westi]

you can send the call still from the Vm to a huntgroup instead of a person on the transfer function in it.
The question is do you want to have the phones ring
1 - 2 - 3 - 4
or
1 - 1&2 - 1&2&3 - 1&2&3&4
so that the additional phones join into the ringing?
the first one you can do with the sequential ringing group
the second on eyou create 4 groups and let the ring overflow to the groups that have more members in them
Group 1 had phone 1
Group 2 has phones 1&2
and so forth

I know that going through 4 phones can take a while, thinking of 2 rings per phone means it rings 6 times before phone 4 starts ringing and a lot of people hang up by then.

Joe W.

FHandw, ACSS

Google it you damn kids

 

[w4jef]

I will take a few screen shots of what I have so far but the plan is to roll from one to the next in a linear function, but also if the person is one the phone would prefer it to skip that person and roll to the 2nd person in line but not sure if the system will do that type of linear hunting

http://w4jef.com/

 

[Westi]

it will do that

Joe W.

FHandw, ACSS

Google it you damn kids