Rings once or twice then fast busy 1

[lawson23]

Ok I have a number that I call it rings once or sometimes it will even ring twice and then fast busy.

Is this a missing prefix? This is a number outside my area code and we call other numbers with the same area code.

I have never had the experience of the ring once or twice then fast busy usually it is just fast busy.

Any suggestions?

area code and prefix
734-946-xxxx

Merdian Option 11c

 

[bigindian65]

did you call it off net? From a cell phone or POTS? May not be your problem

Mato' Was'aka

 

[lawson23]

I have tested it on my phone connected to my pbx (failing) and my users and myself have tested it successfully on cell phones.

Merdian Option 11c

 

[GHTROUT]

The PBX isn't the prob if you call other numbers in that NPA. I'd report it to your telco

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[CS1Kfan]

Dial the Access Code (ACOD) for your outgoing trunk route and then dial the number directly (no 9 first) - you're bypassing BARS in your pbx this way. If the call does not go through, it's a telco problem somewhere along the way, so open a ticket with your vendor.

 

[lawson23]

Thank you everyone. I opened a ticket with our long distance provider and it was a routing issue on their end. This has been resolved.

Thank you for confirming that it was not in the PBX!

Merdian Option 11c