Ringing When Programmed Not To...

[IrishDeval]

Hello, I have a customer with an ACS R6.0 that is brand new. I originally installed the new one several months back and now I have already swapped it out with an advanced replacement a few weeks ago due to the fact that a few ext's that are programmed not to ring somehow begin to ring shortly after I leave? I go back and check the programming and the Ext's that are ringing are still set not to ring! But as I am standing there and a call comes in sure enough the phone in the office next to me that is set not to ring it does? This is a mystery and definitely need some solid advice.

 

[ttech]

I would start off by plugging the extensions with the problem directly into the system to make sure there is not some kind of problem with the wiring.

 

[TouchToneTommy]

Are the extensions forwarded, or receiving call forwarded or covered from another extension?

 

[IrishDeval]

Nope, no extra programming or forwarding. They just want and need Ext 11 & 15 for the two receptionist's. But the owners phone is ringing in his office and isn't real happy about it but I want to try and gather some useful info before I go back there next week so I don't look to stupid because I have ran out of answers for him for the mysterious ringing problem. It would be a much better to be able to go in there and correct the problem. But I will also double check that someone isn't forwarding their phone. It just seems that they would know that within the office if that were the case.

 

[DUCOMM]

Check and see if your system is in nite mode and your ext's are in the nite ring group.

 

[IrishDeval]

I haven't been back to the customer site yet but I know the system isn't in night mode or they couldn't operate the large business office with 2 receptionist during the day with no ringing. I could still use more hints or advice before I go back there in a few days everyone. I might as well go well armed to figure out the problem. Thanks

 

[skip555]

at ehis point I would initilize it and reprogram