Ringing Service on Norstar to Call Pilot

[Aspectus]

We have a Norstar system and can not access remotely. So I sent a tech over to program it so that night service is programmed Auto. CallPilot is auto attendant mode and 4 rings, which we here when calling at night - thing is, I don't want to hear them, want to go straight to greeting.

What tech did seems to be all ok, except for this and he says noway to get rid of those 4 rings. I don't know much about Norstars but certainly do about BCM's and I do it with BCM's

1. create ringroup 02 with CallPilot ext.
2. create sched for night mode
3. night mode on auto
4. CallPilot has main # to auto attendant 4 rings

With this, night mode calls hear a short ring and then the
greeting - which is good. Why is it not possible with Norstar. I know it has all those features that I use with the BCM's. Or is the tech out of line? Would someone help me with this please??? Thanks

 

[Dasheen]

Make sure only the only ext assigned to ring grp 2 is the the vmail DN. Remove all others. Also make sure the lines were assigned to ring grp 2 for nite mode.

 

[SupportDude]

Sounds as if the Ring Group isn't even working.
It should work exactly like the BCM.
Check the control set for the lines, they should all be configured for the same control set.
Check the hours for the schedule set to Auto too.

-SD-

http://www.mysupportguy.net

 

[Aspectus]

Thanks for the reply guys, actually just wanted to have someone say it could be done just as on a BCM.

So I sent the tech back this morning telling him to resolve which he just did. Apparently he had left the default reception DN in ring group2. Once removed and ring group 2 left with only VMail DN, those rings are now gone. Case closed........many thanks