Ringing On ACD Phones

[ehare]

Is there a way to set up an ACD phone that would allow the phone, while in use, to only beep once with a incoming call, instead of it continuously beeping until you either hang up or put the current call on hold and answer the ringing line.

Here's the programming on one of the phones. Thanks E.

DES 3055
TN 000 0 00 00
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 7000
TGAR 4
LDN NO
NCOS 4
SGRP 0
RNPG 26
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
EFD 7000
HUNT 7000
EHT 7000
LHK 6
LPK 6
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 8489 0 6355
AGN
01 SCR 3055 0 MARP
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
02 NRD
03 MSB
04 DWC 8489
05 ADL 16 5278
06 SCR 5661 0 MARP
CPND
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
07
08 TRN
09 AO6
10 CFW 16 5184
11 RGA
12 MWK 7000
13 DIG 5 50 V
14 SCC 0054
15
DATE 21 MAY 2008

 

[tnphoneman]

Are you on an ACD call or personal call when the next call comes in?

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[ehare]

User states when she is on her ACD Line, both of her lines ring. At one time she only recv'd a single beep in her headset. The Dept was moved to a different area in the hosp 6 months ago. I did not move the dept, so I don't have the particulars on it, just inherited the problem.

 

[bigindian65]

FITD in the cls

Mato' Was'aka

 

[pronei]

Won't that turn audible off on secondary call completely?

 

[ehare]

FITD Flexible Incoming Tones Denied - What else does this affect?

 

[bigindian65]

it will beep once and then flash.

Mato' Was'aka

 

[ehare]

Hey, That seems to be doing the job. We'll Watch it and see. Thank you, & the scheduling ladies are happy too!!

Ehare