Ringing Cycles

[dabble]

I have a CS1000 M at 7.6
I have a user who is saying that her phone is only ringing two times before going to voice mail.
The RCO of her set is set to 2 which in the RDR_DATA for us is set to 6 rings.
Below is her TNB


DES 8THFLR
TN 036 0 02 05
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
MRT
ERL 101
FDN 4000
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDA
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 2[/b
HUNT 4000
LHK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 4400 101 MARP
DNRO 0
DNRI 0
CPND
NAME DONNA, MOORE
XPLN 27
DISPLAY_FMT FIRST,LAST
01 MCR 5223 D
DNRO 0
DNRI 0
CPND
NAME RECREATION, 8th Floor
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCN 4222 D
DNRO 0
DNRI 0
CPND
NAME BARB, ROTH
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCN 4452 D
DNRO 0
DNRI 0
CPND
NAME ROB, BELL
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCN 5166 D
DNRO 0
DNRI 0
CPND
NAME STEVE LEE-YOUNG
XPLN 27
DISPLAY_FMT FIRST,LAST
05 BFS 036 0 03 15
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16 87056270760
10 ADL 16
11
12
13
14
15
16 MWK 4000
17 TRN
18 AO6
19 CFW 4 4000
20
21
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
32 MCN 4750 D
DNRO 4
DNRI 4
CPND
NAME ICE, AND ARENAS
XPLN 27
DISPLAY_FMT FIRST,LAST
33 MCN 4515 D MARP
DNRO 3
DNRI 3
CPND
NAME COMMUNITY, HALLS
XPLN 27
DISPLAY_FMT FIRST,LAST
34 MCR 5418 101 MARP
DNRO 1
DNRI 1
CPND
NAME POOL, RENTALS
XPLN 27
DISPLAY_FMT FIRST,LAST
35 MCR 5419 D MARP
DNRO 2
DNRI 2
CPND
NAME OUTDOOR, FIELDS
XPLN 27
DISPLAY_FMT FIRST,LAST
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 3 MAR 2015



TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCA CWRD MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 4
CFN1 3
CFN2 6
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 10 45 23 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0 2
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

Can anyone see why this may be occurring?
Thanks.

 

[StanleySteamer]

Probably has to do with DRG1 in the CLS. So it is following the DFN1 setting for distinctive ringing.

 

[dabble]

DRG1 refers to the frequency of the ringing and this is the default setting so I can't see how this would effect the number of rings.

 

[yyrkroon]

When this person complains about the ringing cycle - is the is person referring to key 0 or key 1? Have you confirmed this yourself, either calling key 0 and listening or watching it happen?

 

[dabble]

I asked her if it was happening on her key 0 - no - key 0 would ring 6 times (that is what our RCO 2 is set for) but on key 34 - MCR 5418 it only rings twice. So I asked her if someone else was possibly picking it up after the two rings and she is saying no. I have not physically gone to her desk to witness it myself.

 

[KCFLHRC]

What TN is the MCR Marped on??

 

[KCFLHRC]

Read this, it may me your issue

Call Forward by Call Type, Call Forward No Answer, Second Level
Call redirection parameters like Call Forward No Answer are derived from
the TN data block of the prime appearance of the called MADN. If there is
more than one prime appearance, the parameters are selected from the
last TN in the DN block.
If more than one prime appearance of a MADN exists, the following
information must be considered prior to configuring call redirection
parameters for MADNs.
The DN Block organizes MADN information in numerical TN order.
The TN with the highest numerical value (000-0-06-03) is placed at the
beginning of the list. The list then continues in descending order with the
lowest numerical TN (000-0-03-01) at the end of the list. Service change
activity affects the organization of the DN list as described in the following
paragraphs.
• If a telephone undergoes Service Change, its TN is moved to the
beginning of the DN list, irrespective of the numerical value. This
telephone remains at the beginning of the list until another service
change or a SYSLOAD.
• If a DN appears on analog (500/2500-type) telephones and Meridian
1 proprietary telephones, the analog (500/2500-type) telephones are
listed in numerical TN order at the top of the list. Meridian 1 proprietary
telephones are listed in numerical TN order at the bottom of the list.
its TN to the beginning of the list. A Service Change to a Meridian 1
proprietary telephone moves its TN to the end of the list.
• A SYSLOAD restructures the list back to numerical TN order,
with analog (500/2500-type) telephones at the top and Meridian 1
proprietary telephones at the bottom. Call Redirection parameters
continue to be derived as described in the preceding paragraphs.
A Service Change to an analog (500/2500-type) telephone moves

 

[yyrkroon]

how many appearances of x5418 are there? If there isn't that many of them, nul the others and test - I'm betting that it's being answered.

 

[dabble]

I have removed some of the appearances - we will see if that fixes it. Thanks all.

 

[KCFLHRC]

Make a change to the phone where you want it to follow the forwarding, that should fix it. See my original post. If you have multiple appearances it will follow the forwarding of the phone that you last did a service change on.