Ring two phones at the same time

[siralexferguson]

We have a Mitel 3300 and I am working with two 5320 IP phones. I know that I can create a ring group with both extensions, but I have a feeling there is a better way to get this done.

Thanks for any feedback!

 

[kwbMitel]

Sw version please options vary

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What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Also it would be useful to tell us some more details

Does each phone also have a unique number in addition to the dual ring?

What needs to happen if busy or no answer on all applicable lines

**********************************************
What's most important is that you realise ... There is no spoon.

 

[siralexferguson]

I believe this is the information you are looking for:
Main Controller -------: MAINIP3K 40.1.2.10
-> Patch --------------: SP1

I can see how details would be helpful too ;o)
Right now, I have two separate phones with two separate extentions. Each of the two offices will only be occupied by one person - who floats between those offices every few days.

After a solution is found, I'd expect the following:
-If he is sitting in front of phone 1 and someone calls phone 2, both phones would ring.
-If the caller leaves a VM on phone 2, then I expect the VM to be on phone 2. However, if there is such a thing as a shared mailbox where two extention's VM goes to one mailbox, then that would be ideal.
-If a shared mailbox does not exist, I told the employee that he would have to periodically check for VM on his "other" phone.



Thanks!

 

[LoopyLou]

The ideal implementation would be to create a hot desk profile for the user. They would then login to whatever phone they are sitting at. This way their message waiting indication plus and programmed keys ( like speed dials ) follow them back and forth. If you use a ring group you end up having to worry about message keys or multiple mailboxes. Yes I know the user acutally has to do something which is an issue only if he is an idiot but it has come up in the past.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

Hotdesking definitely would be best IMO.

Alternatively, a personal ring group. In this case you would designate one phone as the primary where all calls are sent. A personal ring group would be created with this DN as the master and the second phone as a member. This would make both phones ring and all calls end up in 1 mailbox.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[siralexferguson]

Thanks folks.

It took me a while to get back to everyone because I had to teach myself how to do the hot desking. I'm not sure if I should open a new thread or not, so I'll keep the conversation going here.

- I created a new COS (6) with Hot Desk Login Accept and Hot Desk Remote Logout Enabled (and other default features)
- I then created two extensions for each physical phone (1512 and 1138) and made their COS 6
- I then created the hot desk extension (1504)
- On 1512 and 1138, I created a hot desk soft key

I can log in and out of the 1504 hot desk without any problems. However, I got stuck with remotely logging out of the hot desk and visual VM in UCA. I don't care about the UCA client that much right now, but I would like to get the remote logout to work.

I verified in Feature Access Codes that the code I am looking for is *068 (Hot Desk Remote Logout). *066 (Hot Desk Login) and *067 (Hot Desk Logout) both work. When I dial *068, the phone just sits there until I get a fast busy.

I'd appreciate any additional help!

 

[LoopyLou]

You don't really need remote log out unless you wanted to not be logged into either 1138 or 1512. If you log into 1512 and then go to 1138 and log in again it automatically logs you out of 1512 when you log in on 1138. Keeps it simpliar that way. Thats what happens when I log in on my teleworker at home. It logs my profile out of my desk phone at work. The reverse happens when I go back to the office next morming.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[siralexferguson]

Perfect! Thanks to both of you!

 

[Billz66]

Why not just add a multicall of the other ext to each phone and set it to ring ?
KISS method

If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

Cause he mentioned message waiting lights and if you just do a multicall then you have to add a msg waiting key to one of the phones. Hotdesk is far more useful and I would even say simpliar.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

This is exactly what hotdesking was designed for. It "Keeps it simple" for the callers (only 1 number to dial) and the User (only 1 number to maintain) so I would argue that the multicall is more complicated overall. (simpler to program yes, but not simpler to use)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

The other option might be a multi-device group. But I am not sure how MWI works on that kind of group.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[LoopyLou]

Ok a multi-device group would work. Tested and MWI on both parties. Would use less licenses as well.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

@loopylou. Once you get away from using prime lines there are risks that some features do not operate as expected

As I replied to billz66, simpler is not necessarily better.

BLF keys are a particular issue with using non-prime multicall keys as one example

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Agreed that hot desking the best option. However recently have been dinking around with Multi-device groups and they could also work ( although would need multi-device licensing to be in place ).

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.