Ring Splash

[ramblingrebel]

Hi
I have a question. i swapped in a "restored" bcm50 to update an older abused bcm50. did the back up on the old one, did a restore on the new one, all went good, i needed to do some dn changes, which i did. its a PRI bcm50, all identical keycodes and latest s.w release etc.

incoming calls used to go directly to ccr tree and route perfectly. the new one, it does the exact same thing, except one new "gotcha i can't seem to find. it does a quick "ring splash" on the attendant DN before the callpilot/ ccr tree has a chance to grab it?

i've spent the morning whiteboarding this and searching the 2 systems BEM screens side by each and its just not jumping out at me. any suggestions? i'm a bit stumped.
thanks in advnce
RR

 

[LidLock Technologies]

Have you checked in the CallPilot web interface? The “Number of Rings” setting could be set to something other than zero

 

[ramblingrebel]

thx for your prompt response, i compare settings in both old and new under Lines Administrations in the callpilot and the PRI is set to answer on zero rings, and from my knowledge, that means it shouldn't ring any phone if theres an active tree defined to answer it? thats my understanding
i could be wrong, it is monday after all

RR