Ring on pick up help

[billkennedy32]

I have the short code ?D
On the user/ext but when i pick up the phone all it gets is dial tone .

Any ideas

 

[janni78]

What do you want to do?

 

[billkennedy32]

I want to pick up the phone and it auto rings a phone number.

I have a phone ouside our office, that is used for dilvery people.

So as soon as they pick up the phone it rings an ext in side the office.

Thanks
Bill

 

[janni78]

Shortcode : ?D
Telephone number : GroupNumber
Feature : Dial Extension

Should work

 

[billkennedy32]

I have that in the short code ,, but still i get a dial tone when i pick up

is there any thing els that needs to be progrmaed

 

[billkennedy32]

any one els got any ideas

 

[1043]

I just programmed that shortcode on an analog and a digital phone, work perfectly on both.Are you positive about the extension number you are programming?

 

[FSU220]

I had the same problem, what caused mine is I had another short code called Nightmode and the capital N was screwing it up. If you have short codes that are letters you may want to try and change them to *80 or something similar.

 

[Escorthosis]

Make sure the feature is 'dial extension' and not only 'dial'. It's very easy to overlook.

 

[billkennedy32]

Yea the code works fine :: I just tested on the ct office switch.

Down in stj office still cant work would it matter if its on an older version . The one in ct is 3.1 or somthing like that and the up here is 2. somthing

Thanks again bys

Bill