Ring multiple phones 1

[busster]

Customer has ComMgr G3v13.
They have two 2410 phones at the service counter and 4 analog cordless phones. The two 2410 phones have bridged appearances of the service counter and both ring. Customer also wants the cordless phones to ring so that if both service counter reps go to the back, the cordless phones ring at the same time as the digital phones.

I set up an X port extension and gave it a coverage path with a cover answer group as coverage point. The cordless phones are not ringing. Any suggestions?

 

[PBXTech]

seems like you did it like i wrote up some time ago. did you put the cordless phone extensions in the CAG?

'add cover answer next'
name it and put the 5 extensions in it. remember the number of the cover answer group.
'add cov path next'
in point 1, put the cover answer group in there by typing 'cx' x = cover answer group number, i.e. 'c1'
add station xxxx.
remember the cover path number.
make the station type 'virtual'. in cover path 1, put in the cover path number that you just created.

http://tek-tips.com/viewthread.cfm?qid=1573864

 

[busster]

Yes, did this. Digital phones appear to ring no problem, but the analog cordless do not.

 

[PBXTech]

wait.
i see what's wrong now. that whole 'call one extension and it rings the other on it's bridged appearance' part.
i think you're going to need to do some work.
you'll make those two physical front desk phones virtual extensions. make the two physical phones into new extensions. with the virtual extensions, you'll put them going to cover. now make up a cover path going to 'cx' (x = cover answer group number, i.e. 'c1'). that CAG will have the new extension numbers of the two front desk phones plus the cordless sets.
it should work after that when someone dials the two 'front desk extensions' that are now virtual extensions.

 

[PBXTech]

just to clarify, change the extension of the front desk phones from '2410' to 'virtual'. create two new extension numbers for the 2410 phones out front. put in a new cover path that has a new CAG as its point 1. the CAG will have the new extensions for the 2410 phones as well as the cordless phones. the only problem is that if someone calls either of the two 2410 phones actual extension numbers, there won't be bridged appearance nor will the cordless phones ring. so everyone has to be aware to call the 'original' two extensions.

 

[busster]

The problem with that scenario is this. If the service desk one answers 3 calls and puts two of them on hold, the service desk 2 can not get the second and third calls off of the bridged appearances, like a key system, as they do now.

 

[busster]

Got it. The problem was that the cordless phones are set up as Caller-id phones. They ARE ringing, but they do not ring on the first ring, (waiting on the caller-id). Once I got the service desk to wait, all phones ring on the second ring.

 

[PBXTech]

then you'll put all three call appearances of the opposing 2410 phone on the right side (button 4, 5 & 6) of the other as bridged appearances (brdg-appr btn:'1', '2', & '3' ext:xxxx).

 

[PBXTech]

make the cordless phones 2500 sets with 'Tests?' set to 'n'.

 

[busster]

Yes, changing to 2500 works, but then the caller-id does not. Have let them know it is one or the other.

 

[PBXTech]

so we're good then?

 

[busster]

yes, thanks