Ring multiple extensions, then send to VM ... 7

[mrdom]

I have the Partner ACS6 system that I'm working on almost programmed the way it should be, but am having some problems with a calling group. The user at ext. 11 has multiple places where he goes in the building, and so would like to have extensions 13, 14 and 15 ring when a call comes in on ext. 11. If the call goes unanswered, he'd then like the caller to go to his vm mailbox on ext. 11.

I put extensions 11,13,14 and 15 in calling group 1, and when I dial 71, all of the extensions ring, but I'm not sure how to send the calls to voice mail after 3 rings. The calls just keep ringing indefinitely on the set.

Is there a way to do this? Norstar systems have the "Answer DN" in which you can program an extension onto another set, and when the original extension rings for either internal or external calls, the set with the Answer DN also rings ... pretty slick.

Thanks for the help.

 

[crumthwacket]

Look here:

http://www.tek-tips.com/viewthread.cfm?qid=1164280&page=1

 

[TouchToneTommy]

That's a great link, it's one I have archived, but it deals with HUNT groups, not calling groups.

The bigest question for mrdom is which voice mail are you using?

If it is Partner Messaging, it will work great. If it is Partner Voice Messaging PC Card, it will take a "loop around" to make it work.

Let us know...

 

[mrdom]

Ugh ... I've got the PC Card ... I'm afraid to ask what I need to do ...

 

[crumthwacket]

Sorry triple T; sometimes I just don't listen (that's what my wife says, anyway). However, I'm intrigued by the loop-around reference. Could you expand on that, please?

 

[TouchToneTommy]

Loop a station to a CO port. Add the station to the Calling Group 71. Assign the CO port to Ext.11 only, restrict it to Incoming Only, make Ext.11 the Call Covering extension for the CO. Now, when 71 rings, it also rings the "CO line", and Ext. 11's mailbox covers it.

 

[crumthwacket]

Thank you.

 

[mrdom]

I've got you up to the point where you say "make ext. 11 the call covering extension for the CO." You're saying to use #208/Line Coverage Extension, right?

When I put ext. 11 as the "owner" of the "CO Line" and try to dial the phone number to see what happens, the voice mail system answers, but it plays the user's greeting, and not the automated attendant. What should happen is that when a caller calls in, they hear the AA greeting, they hear "press 71 to speak to Bob"...the group rings at the specified extensions, and if there is no answer, it goes to VM @ ext. 11. Am I missing something or not understanding something with the coverage?

 

[TouchToneTommy]

Lets see....

You loop an extension to a CO - Lets say it's extension 18 and CO-5.

Use #301 to remove all line appearences on 18.

Use #301 again to assign CO5 to Ext. 11

Use #302 to make CO5 on Ext 11 Incoming Only

Use #208 to make Ext. 11 the "owner" of CO5

Use #502 to make Ext. 18 a member of Calling Group 1

Use #105 to set the Transfer Return Rings GREATER than the VMS Cover Rings on Ext. 11

Now, call comes in, is answered by the Auto Attendant. Caller dials Ext. 71. Transferred call rings at 11,13,14,15, and 18 (which is line 5 on ext. 11). When the transferred call is not answered, Ext. 11's mailbox picks it up.

Hope this helps!!

 

[mrdom]

Got it, Tommy - you're awesome! Thanks so much - really appreciate the help. The only step I didn't follow was to remove all of the line appearances - that must have been it. Works like a charm!

 

[mrdom]

One more quick question Tommy - we want to adjust the number of rings until the VMS picks up. System is in day only mode, but VMS Hunt Group Delay (#506) settings doesn't seem to be modifying the # of rings ... regardless of the setting, VMS picks up at 4 rings. Because I have the system set up with the calling group, is there now another setting that will supercede #506? Thanks!

 

[Westi]

use #321 because you are using the personal number of rings not the line rings, and TTT I am also impressed with that solution and have another star

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[mrdom]

Hi Westi, which extension do I need to change in #321? Line 1 does not have an extension assigned to it as the owner; do I need to change that, and if I do, will Line 1 answer with the AA or the person's mailbox? Thx!

 

[mrdom]

I have figured out that the call group goes to voice mail after five rings, which is exactly what I want the system to do. However, when an incoming call rings on Line 1, I want the VMS to answer after two rings ... I've tried #321 and #506, and it doesn't seem to affect the number of rings. It would seem to me that the programming we did for the calling group should have no bearing on incoming calls itself, as the calling group isn't used until the caller presses 1 to ring the group. It should be something simple, but am not sure why the system is not responding to the change in rings in #506. -M

 

[TouchToneTommy]

The programming for the call group has no effect on the answering by the Auto Attendant.

Lines are assigned to the AA in #206

The number of rings before answer is set in #506-1 for Day, and #506-2 for Night.

 

[mrdom]

Hmmmmmmmmmmmmmmm ... that's what I thought. Right now, I have #506 set to answer in 1 ring both in day mode (#1) and night mode (#2), but it still rings four audible times to the caller before the VMS picks up the call. Any reason why it might be doing this? -M

 

[TouchToneTommy]

Program an extension for Immediate ring, and see how many rings the Partner sees before the AA answers.

Also, monitor on your butt set while you call from your cell. See if there is a difference between what the caller (your cell) hears, and what the telco is sending.

 

[mrdom]

Did what you suggested, Tommie. The phone itself rings about 5 or 6 times before the VM picks up; listening with a set gave me 4 complete rings before the VM answers. 506 1 and 2 are set to answer in 1 ring.

 

[TouchToneTommy]

I'd bet you have some extension other than 78 and 79 in Hunt Group 7, and sometimes Intercom 777 also doesn't answer immediately.

Check EVERY extension from 10 through 57 under #505-7 and make sure they are set to 2-Not Assigned.

 

[mrdom]

Hi Tommie, checked every extension in 505, and the the only two that are assigned to the hunt group are 78 and 79. FWIW, when I try to dial 777, the VM picks up immediately. Strange problem this is!