Ring Group

[andy4uk]

Hi Guys,

I have a customer with an MXe Controller (both on MCD 5.0) they have a ring group on Mitel controller 1 with 10 extensions - they wish to have 2 extensions from Mitel controller 2 also within the same ring group.

I have the ring group configured with MXe 1 as the home element and MXe 2 as the second element - I also have the 2 extensions on MXe 2 with MXe 1 as the second element.

I'm able to add the 2 extensions into the Ring group, but when this group is called these 2 extensions dont ring.....

Is there a way to get this to work.

Thanks

Andy

 

[sarond]

From the help file.

The following directory numbers cannot be programmed as a member of a ring group:
[ul]
[li]extensions with the "voice mail port" COS option[/li]
[li]extensions with the "Recorded Announcement Device" COS option.[/li]
[li]attendant consoles and console LDN numbers[/li]
[li]Hunt group, Agent group, Path, Ring Group, Suite and Linked Suite pilot numbers[/li]
[li]ACD Agent IDs and ACD set DNs[/li]
[li]ARS digits[/li]
[li]a pilot number of another ring group[/li]
[li][highlight #FCE94F]RDN numbers[/highlight][/li]
[li]a pilot number of a Personal Ring Group[/li]
[/ul]

I'm guessing remote directory numbers can't be used,
correct me if I'm wrong because I would like to achieve the same.

 

[LoopyLou]

In a personal ring group the only way to add members from a different controller is by using an EHDU. I would think that is the same for a ring group.


I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[DoubleUT]

Setup one EHDU user with the destination on the second controller being a Ringgroup. You now have connected these two groups together.The phones in both groups will ring as the first group is called.

 

[isrm]

If your using the EHDU in the Ring Group, recommend you set the permanent login COS option on the EHDU to yes.

 

[LoopyLou]

good point isrm

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.