Ring group issue 1

[AndyF75]

Have a ring group with 8 hotdesk users, if all are logged out the call doesn't go to the overflow point (in this case another ring group)if all are busy the overflow works.. System 3300 ver.9.0

 

[Mitelmatt]

lower the queue timer in the ring group, it should then route

 

[AndyF75]

thanks for your help, much appreciated, just had a look at the timer config and both ringing and queued timers are set to the minimum of 5 seconds with cascade being 20 seconds

 

[Mitelmatt]

ok so after 5 seconds when they're all logged out it should go to the overflow