Ring down without hunt groups

[craigbeale]

Hi,

Norstar CICS.

I was wondering if its possible to have a the phones ring down without hunt groups. What I mean is if line one is busy it automatically sends the call to line 2 if someone is calling line 1. and so on.

Thank you, I really need this to work

Craig Beale

 

[Deweyhumbolt]

What your describing is known as "Hunting" and only your telco provider can control it. Hunt groups on your CICS just send calls through your internal DNs.

 

[craigbeale]

So if I call the phone company and let them know I need that enabled, my phone system will automatically do that?

 

[hawks]

As long as you have the lines hooked to the system yes.

 

[Deweyhumbolt]

Yes, you'll need to provide them what's known as the hunt order. You'll have to tell them what your pilot # is and what tel # for each line in hunt. They'll have your tel #'s on the screen. But, you'll want them to hunt sequentially down your telephone.

 

[RikRodgers]

Yep. And if you leave the sequence in their hands, they'll probably include your fax and modem lines. Not good.

 

[craigbeale]

Thanks guys!

I called the telco and they took care of it with the numbers that I wanted.

Craig Beale

 

[jerryreeve]

also if you have customers that know your other (second third etc) phone numbers you may want to get circular hunting instead of terminating; by that it means that if you have a 4 line hunt group from the telco and line 4 is in use and someone dials the telephone number for line 4 it will circle back (hunt) to line 1 of the group.

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JerryReeve
Communications Systems Int'l
com-sys.com