Ring Cut Off Act? Yes, how to disable it?

[ejvl]

Hi all,
System: Software Load: R017x.01.0.532. Avaya CM and 9608 H323 phones.
One of the phones on a remote location has no ringer, status station says: Ring Cut Off Act? Yes
The person on the remote location is a nog technican and didnt want to change something.
I've no H323 phone on my location so I can't take-over the phone. I've only Avaya OneX or a SIP-phone.

I've search the forums but no solution found how to solve this problem remotely.
I can't programm a ringer button or something on the phone, I can't only programm a "ringer-off" button, I can't fount another "ringer" fuction. This button is green but nothing happen when pressing this button.

Any idea?
Thanks a lot.

 

[Sean655]

The "ringer-off" button is a toggle button. Program that button on the users' station and have them press it so that it's no longer green and then remove it.

 

[ejvl]

Thanks Sean655 but when the user push this button, nothing happen.
I've tried it in OneX Communicator, but nothin happen when I toggle or click this button.

 

[AvayaTier3]

Command: display station 5101 and post all of the buttons

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[ejvl]

Thanks AvayaTier3, I've programmed the ringer-off button after the problem occured and asked the user to toggle this button but without any results.

 

[AvayaTier3]

Command: list trace station 5101/14

This command uses button number + 6 and will toggle the ring-off state

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

You should also check 46xxsettings.txt

#################### AUDIBLE ALERTING #######################
##
## Specifies the audible alerting setting for the telephone
## and whether users may change this setting.
##
## A value of 0 turns off audible alerting; user cannot
## adjust ringer volume at all.
## A value of 1 turns on audible alerting; user can adjust
## ringer volume but cannot turn off audible alerting.
## A value of 2 turns off audible alerting; user can adjust
## ringer volume and can turn off audible alerting.
## A value of 3 turns on audible alerting; user can adjust
## ringer volume and can turn off audible alerting.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

Command: change station 5101 and remove ring-off, if active will return Object in Use; please try later
If not active, the button can be removed.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[ejvl]

Thanks again, I've already tried the li trace 5101/14, very good function the +6 trace
I've tried it again but no results.
I've logged 5101 in by Avaya OneX so I can also see this button and can click on it but it stays green.

I realy don't know if this is the correct button. User contact us that the phone isn't ringing anymore, i've checked with status station and configure the ringer-off button as a try but I don't know if this is the correct button.
Activate the button with a list trace + 6, or toggle in OneX, or toggle by the user, no result and stil "Ring Cut Off Act? Yes".

Our 46xx is the default setting, setting 3 so the user can adjust the volume and turn off audible alerint, I can change it to setting 1 so this problem cannot occur another time.

If I want to remove this button, object in use indead.

 

[AvayaTier3]

Command: display button-labels 5101

Command: busy station 5101
Command: status station 5101
Command: release station 5101

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[ejvl]

I've tried busy station 5101 and a status, function still active.
Tried another trace li trace 5101/14 when phone is not logged in but same result, function still active.

 

[AvayaTier3]

This appears to be a software bug.
Avaya software corruption engineer to write out button status and
station status in the software tables.

Another option - reset system 4 should clear. (This is severely service affecting)


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[ejvl]

Thanks, I cannot remove the station in System Manager or Communication Manager, object in use, please try again later. Also after a busy out station I cannot remove, same message.
Look liks a bug indead. For now I make another extension for the user and try a reset system 4 after office hours.
Thanks for helping.

 

[AvayaTier3]

try the list trace station for another phone that you have control over. This will prove the command toggles the ring-off state.

button cannot be removed and station cannot be removed due to this, is normal.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]