Ring and Appear

[totaletech]

I have a customer that has an Autoattendant that picks up after 5 rings.

All lines ring and appear on all sets.

As it is now when someone calls in it rings 5 times if unansered and the AA picks up. They then can transfer to a phone, if nobody picks it up it waits for 6 rings. That is 11 rings before they can leave a message!!

With ring and appear on all phones, if we set a personal voicemail to pick up after 3 rings their voicemail answers the incoming lines!

How can I set this up so that they can have 3 rings on their own voicemail and stop it from answering the incoming lines?

 

[thtek]

What about a ccr to answer all calls? Is that a possibility?
The caller would go straight to the ext and then wait the number of programmed rings until voicemail answers, and you can change that too.

Thtek

 

[Arr]

total,
Usually the set and AA ring to answer can be set for the same value, the AA taking precedence on a CO ring and the personal Mbox answering when the phone rings double. Just wind both values down to 3 or 4 which ever the customer will let you do. In the event the customer wants the 5 CO rings you will have to make the lines appear only and put an external ringer.

PhM