Greetings:
I have a CM 6.3 and 7 users are setup in a ucd-mia hunt group. This worked somewhat well except there were issues when users accidentally logged themselves out of the group and did not realize it leaving incoming calls ringing busy. With a change of staff, the group supervisor asked for a simpler solution with incoming calls to ring all 7 phones. To accomplish this I've programmed the following:
Change DID station's coverage path to a coverage group (and remote cover) which will be forwarded off site after 8 rings.
Remove all hunt group station programming (login, logout, auto-in, aux-work) and setup 8 ringing bridged appearance buttons on the agents phones (mix of 9408 and 2420's).
Program speed dial on users phones so they can manually call forward the number.
Is there a 'simpler' method? I'm thinking I may have overdone this but they want the ability to manually call forward as well as have the automatic option as a fail-safe. I could do this with coverage answer groups, but they would still need one bridged appearance to manually call forward the number.
Thanks.
I have a CM 6.3 and 7 users are setup in a ucd-mia hunt group. This worked somewhat well except there were issues when users accidentally logged themselves out of the group and did not realize it leaving incoming calls ringing busy. With a change of staff, the group supervisor asked for a simpler solution with incoming calls to ring all 7 phones. To accomplish this I've programmed the following:
Change DID station's coverage path to a coverage group (and remote cover) which will be forwarded off site after 8 rings.
Remove all hunt group station programming (login, logout, auto-in, aux-work) and setup 8 ringing bridged appearance buttons on the agents phones (mix of 9408 and 2420's).
Program speed dial on users phones so they can manually call forward the number.
Is there a 'simpler' method? I'm thinking I may have overdone this but they want the ability to manually call forward as well as have the automatic option as a fail-safe. I could do this with coverage answer groups, but they would still need one bridged appearance to manually call forward the number.
Thanks.