Review DID Tag Information after call is answered

[redcarpetmovers]

Is there a way to be able to review the name f a Tag after it has been answered. We are seeing the Tag Name when the call rings onto the 2420 set but after it is answered only the Caller Id shows. We answer for several different departments and people. I could not figure out if there was way while on the call to switch back and forth from the CID name to the Tag Line Name.

 

[intrigrant]

No. The tag is only visible on ringing stations, so they must pay attention before answering a call.

 

[jamie77]

Upgrade to 14xx or 95xx digital phones. I'm petty sure DDI tags stay in the screen after the call is answered on them. Group names do disappear.

Jamie Green

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