Reverting numbers

[marzdee]

I am trying to revert a # so that when a customer calls it gets automatically directed to a different extension.(i.e. 2740 goes to 2798) Any advice is appreciated.

 

[tim080772]

If it is an external number then I would use a IDC (LD 49, IDC) to convert the number. If internal then I would use a Phantom TN.

Tim Russell

http://www.russellweb.co.uk/nortel

 

[Guest_imported]

Put a call fwd key on the phone that way you can change it to where ever you want it to go it will fwd the whole set.

 

[marzdee]

thanks for the input guys, but i have a new prob. created a phantom TN, then tried to sync to TRN but was unsucessfull. what else can i try. already tried to manually change it in the sync status also.please advise.

 

[tim080772]

Trying to Sync, Are you using MAT, is this an Option 11 ? If both of these answers are use, then you need version 6.6 minimum of MAT. 6.5 has a known problem with creating phantoms. It doesn't work and so you need to do it manually from the command line.

Tim Russell

http://www.russellweb.co.uk/nortel

 

[marzdee]

I am using MAT, but I tried to sync another time and it took for some reason. Don't know the reason why.

 

[sglis]

Your solution is simple. Build an acd and put the forwarding number in the ncfw prompt.
LD 23
req new
type acd
acdn 2740
mwc no
maxp 1
ncfw 2798