Revert Back to Setup Space Number

[soltvedt]

How to a reprogram an extension back to its original setup space number? I've tried renumbering, but the phone system acts like the number is in use and won't let me "renumber" it back.

Note: I am trying to renumber the second port in my system back to 7101 (it is currently extension 293). I am not trying to use a setup space number in a differnet port...it is the the ORIGINAL setup space number for that specific port.

Is there a way to "delete" or "clear" the numbering on that port that will revert it back to the original setup space number?

 

[1043]

Login to the sytem with a computer using WINSPM and print out the extension directory

 

[soltvedt]

Where can I get a copy of WINSPM?

I am currently using a call accounting program out of the one serial port on the Merlin, can I just move the cable to the other serial port for WINSPM connection? (Both serial ports obviously looks like a Cat5 end.)

 

[soltvedt]

I should have the right "adaptor" for hooking up to a computer considering that my call accounting is working, right? ...just move the adaptor to the other port?

 

[soltvedt]

Back to my original question though: Is there a way to "delete" or "clear" the numbering on a port that will revert it back to the original setup space number? Or do I just have to renumber things back into place?

 

[tdaugirdas]

There is no way to "clear" the numbers. It is hard to renumber something when you aren't sure how they are currently numbered (what numbers are in use). The system will NOT let you use a number for renumbering that is currently in use somewhere.

The above advice to print an extensions report is good advice - because it will tell you what the extensions and adjuncts are numbered at the moment. Then it should be easy to see what numbers are available for renumbering and which are in use. Maybe someone used the 7101 number for a different extension or for an adjunct - which is why the system will not let you use it in renumbering.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[soltvedt]

Allright, let's assume that I actually did print out a list, and found where 7101 was being used, what would I do then...

Wouldn't I then just renumber 7101 to something else so I could reuse that number? I am getting a regular busy signal when I dial 7101, so yes, I'm assuming it is being used somewhere, but I am totally willing to renumber it to something else if I could.

Well, I tried renumbering 7101 to something else, and it won't let me renumber it. It "beeps" at me when I enter the "extension to renumber", and won't let me continue.

 

[tdaugirdas]

If you find 7101 - try renumbering it to something well past your current numbering scheme - like 7401. That should free up 7101. If the sytem still beeps at you - than 7101 may be being used for something other than an extension like an adjunct, Group Calling or God knows what else. You really need to find out - before you mess with it. What is the reason for renumbering the 2nd port to 7101?? If it is just to change the extension number to something else - than pick a different number that you know is not in use - like 7401 or 7501 - then change it back to what you want.

The only way to "clear" the numbering - if you are brave - and after hours - you could go and just reuse the setup space option all over again - so all of your extensions would revert to 7100 on up and all adjuncts to 7300 on up. You could then renumber the setup space numbering sequence to what you need - one extension at a time. Try doing a print for just extension 7101 and see what you get. Try the same print for an adjunct with that number. If no luck try it for a Calling Group. The danger of using the default setup space option is that you don't know what 7101 was being used for and what impact it will have on existing programming beforehand!!

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Actually, You really need to do a print of your EXTENSION DIRECTORY to determine where you are right now.

There is no sense in guessing.

avaya.com has all the software you need if you find your way to the upgrade from R4.0 to R5.0 (I think that's the ticket).

It so happens that that particular "UPGRADE" is really the full blown software.

Thus, you can upgrade from that release all the way to R9.

 

[TouchToneTommy]

Go to your programming phone.

Menu
Maintenance
Port
Station
7101
Enter
Status

Now look for the "Logical ID"

Add 7099 to the Logical ID

Menu
System Program
Exit (or Start)
System Renumber
Single
Extension
7101
Enter
(7099+the Logical ID from before)
Enter
Extension
"#02"
Enter
7101
Enter

 

[tdaugirdas]

TTT - according to soltveldt - he gets an error beep when he enters 7101 in the single extension renumber sequence. That suggests that 7101 may not be a station - although it could be an adjunct or maybe a group or maybe something else.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

Tom- it won't let him renumber 293 back to 7101 because 7101 is already in use - most likely another extension got renumbered there instead of its real 71XX number.

If 7101 is currently an extension OR adjunct, Maintenance will reveal it. If the slot/port doesn't line up with the actual number of extensions on the card, we'll know it's an adjunct.

 

[TouchToneTommy]

AND, it's not a bad idea to check the Logical ID of 293, to make sure that it's really #02 and should be renumbered to 7101 and not something else.