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reverse dns lookup problem

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CGWI

IS-IT--Management
Jan 30, 2006
16
US
We are getting this error when emailing:

503 5.0.0 Need RCPT (recipient) (503)

The email gets bounced back to us. Sometimes the email goes through, sometimes it does not. We are using a fairly new version of exchange and windows 2003 on that server. I looked up this error online and got this:

"Your email provider failed the sender verification tests (i.e., it accepts mail to ANY address), and then when it was greylisted it re-transmitted the message too many times (more than three) in the spam-detection window (five minutes). Once this happens, you're blacklisted from the list. Unfortunately there's nothing you can do but wait until the blacklist entry times out (about one week). You might want to complain to your email provider, or you could change to a provider that's more friendly, or just use a different email address."

So I called our email provider (OneWorldHosting) and they said it is not their problem. They said it sounds like a reverse dns lookup problem. Now I am not expert on these subjects so is reverse dns lookup the same as sender verification? I think it is similar but I'm not sure. Anyways, OneWorldHosting told me to call whoever set up our reverse dns lookup to get it fixed, so I called my ISP. They havent called me back yet. What can I do to fix all of this?? Anything??
 
FYI: To combat spam, email admins set up reverse dns to make sure the sender of the email is from the domain that it was sent from (not spoofed). So if your system sends email to my system and the sender is jdoe@yoursystem.com, My configuration does a reverse lookup to validate the domain "yoursystem.com." If validated my system will accept your email. If not, some systems will send a NDR or just not accept the mail.

 
Yea I know that. I don't think I know how to properly setup reverse dns though...

I've talked to my ISP AND my email provider and both said they have reverse dns already setup. I don't really know what to do on my side of things though to get it all setup correctly

-Ryan-
Network/Systems Admin, Website Design, Marketing, etc... I do it all
 
Well, on your side you would have to do nothing. Unless, you yourself wanted to configure your mail system to do its own revers DNS lookup on incomming mail.

This is what I would do. Ping your MX record name. Something like ping mail.mydomain.com, say it comes back as 150.120.130.22. Now do a reverse, ping -a 150.120.130.22 ,does it respond as mydomain.com? This is kinda like what the recipient's mail server is doing. If the Reverse lookup does not resolve to the domain name of the sender, then it rejects the mail.

So if reverse is not working then you need to work with your ISP or hosting service to resolve.
 
Ok, looking at your signature I was able to ping mail.cadgraphicswest.com and got the address of 65.108.191.33
I did a reverse and it comes back as cadgraphicswest.com - so it looks good...
Why you got black listed, I don't know? It could be possible that you have a client with a mass email worm or sometype of spyware.

If you want to know where to set up reverse DNS lookup in Exchange, go to properties of your SMTP Virtual Server and choose the Delivery Tab. Click the Advanced button and you will see a checkbox to enable revers DNS. For more information in this section click the Help button.



 
No Problem.
Good luck and please post a resolution when you find out what this issue was...
 
Well the issue has gone away, so I believe we were just greylisted, not blacklisted. I've ran our domain name through programs that see if we're blacklisted anywhere and they come up clean...

Still have no idea what started the problem though...

-Ryan-
Network/Systems Admin, Website Design, Marketing, etc... I do it all
 
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