Return to Auto-Attendant

[parkgroup]

Greetings all

Here are my questions:

1) After receiving a client complaint, I tested the phones by calling one of the ext 235 who is out of the office. I reached the ext 235 voice mail, and I did not want to leave a message and wanted to talk to reception so I press "zero" no one anwered at the reception desk and
and reached a recording that said "The operator is not available." The recording then went straight back to the ext 235r's voicemail. How can I have them leave a message on the general voicemail box?

2) Is possible to have them transfer all calls from extension voicemails back to the auto attendant?

I had set "return to AA menu" prompt is set to yes in AA admin programming (feature 983).
I have also selected Attendant Available, business open and answere lines and set Attendant to 221

Also in Auto-Attendant Properties I have selected Return to Auto-Attendant

Thank you and Any help appreciated.
Cheers

 

[parkgroup]

FYI we are using BCM 3.7

 

[DigitelD]

Go into F982 and make sure Attendant Available is checked and an extension entered. Also look in Table 1 and make sure the attendant extension is also entered there.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[parkgroup]

Thank you for the quick response, I have already go into F982 and check the setting and it is already checked in as you have mentioned, also in table 1 Attendant Extension is set to 221

 

[ironhorse17]

In their mailbox set up put in extension at ALT 1.

 

[parkgroup]

This was not setup, f983 102**** and change the alt1 on all mailbox to 221 which is the reception?

thanks you for your help

 

[parkgroup]

thanks everyone for your help, I have just figured out what was wrong, all the calls were forwarded to another ext from reception 221, when i took off that, everyting is working fine....

thaks again