Retriving Deleted VM's in Office Linx

[Traveler74]

Morning all,

I have a user that accidently deleted her voicemail but didn't realize it until after a couple weeks passed and she can no longer recover it. I remember there was a way to retrieve it in Office Linx I believe using the IMAPSTE - Diagnostics and Configuration Tool. Would anyone know how to do this or have any suggestions to try to retrieve this deleted voicemail?

 

[avayaguy23]

You mention IMAPSTE. Are you using on premise exchange 2016 integration or Microsoft graph? You should talk to your email team.

 

[Traveler74]

Unfortunately they don't know either. I remember a co-worker of mine showing me how to do it, but he is on leave for a month, and I need to try to get this done this week my regret was not taking better notes.

 

[avayaguy23]

Lets start with the basics. What OfficeLinx Version are you on? What is your server setup? example: 2 voice servers, Consolidated server, backup consolidated server, number of CSE server? When you go into the user profile under synchronization options is it set to Database or IMAP/Synchronization?

 

[Traveler74]

If I'm reading it right, we are on Version 10. Our setup is Voice Servers.

 

[avayaguy23]

When you go into the user profile under synchronization options is it set to Database or IMAP/Synchronization?