Retrieving lost my serial number

[manikm]

i was working at a clients site, and i really need Symantecs help to solve a problem, but the client doesnt have any record of the serial number (product is Symantec AV corporate edition (multi-tiered)) - its got Gold support also.

i am taking this responsibility over from another IT company who didnt' record any serial numbers or record any support details (the vermin)

when i spoke to Symantec they said they cant help me without the serial number - which we must have had they tell me in order to get the product working.

sooooo.....my question is this, is their a way to extract the serial from the computer\server somehow, is it stored in the registry or something like that? they say it begins with a B.

anyone have any ideas>?

 

[Stiddy]

i think if you look at the grc.dat file using notepad tou will see the serial number. it should be located on the vphome share of any antivirus server.

 

[1Bullet]

Easy way to get it, is to open NAV, open help, open about, you should see version, licence number and licence type.

 

[manikm]

Thanks all.

Stiddy, Will the info in the grc.dat file differ from what you see in help, about, because the help - about info is not what i need unfortunately.

I already have the license type etc, what i need the actual installation serial number that apparently begins with a B - this is such a pain, cos the client has Gold support on this product, but the IT cowboys, have no support records.

I was wondering if its lurking in the the Registry somewhere.

 

[Stiddy]

Yes, in the grc.dat my license number starts with an 'S' but if I view help on any client the letter 'S' is not displayed but the numbers are identical. So, I be lieve if you look into the grc.dat file on about the fourth line you should see

LicenseNumber=SXXXXXX-XXXX-XXXX

or in your case hopefully bXXXXXX-XXXX-XXXX

HTH- Mike

 

[manikm]

Stiddy i will give it a shot, thanks very very much for your help.

I will get the client to have a look, or maybe just pay them a visit very soon.

Thanks alot.

 

[manikm]

Having looked up a few grc.dat's on the web it doesnt look good, the file contains the license number NOT the serial number - its the serial number that i need.

Then i can give that to Norton for tech support.