Retrieving a call during transfer from Analog 1

[Billz66]

Mitel MCD 6.0 Sp3
Analog phone on ONS
Incoming call to analog , answered , hookflash , dial another extension , extension is diverted to voicemail.

To retrieve the caller , hookflash , hangup - analog then rings with original external caller.

The problems is that the voicemailbox for the person who was diverted to voicemail is getting a 5 minute Music on hold message

Can we retrieve a call diverted to voicemail without it resulting in a phantom voicemail message?


If I never did anything I'd never done before , I'd never do anything.....

 

[sarond]

Instead of pressing flash and hanging up to let the phone ring back have you tried pressing flash then the 'Call Hold Retrieve' code to get the caller back.

 

[wireman50]

Have you tried call hold retrieve feature code instead of the hookflash and hangup method?

 

[Billz66]

Yes we get the call back ok . The problem is that there ends up being a 5 minute vmail message of music on hold left to the extension that was diverted to vmail

If I never did anything I'd never done before , I'd never do anything.....

 

[sarond]

Sounds like an echo... echo...

 

[sarond]

It sounds like by pressing flash again that the same is happening to the mailbox. i.e. putting on hold waiting for transfer.
5 mins is the limit of embedded VM so I assume it is holding until the limit is reached.

I might see if I get some time to do testing tomorrow when I'm in the office, I am now curious.

 

[LoopyLou]

Screened transfer?

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[sarond]

OK had time to do a little testing.

First of all make sure that 'Call Waiting Swap' is set to No for the ONS ports. This disables swapping calls by just pressing the flash key.
I have found that if you set this to No you get a dialtone to then can perform feature codes etc...

My testing scenario:
- Call is made/answered from ONS
- You process to transfer the call by pressing flash then ext
- Destination VM answers, you then press flash and receive dialtone
- Dial the Forced Party Release FAC (This is important otherwise you will just put the VM on hold again)
- You can then

a) Hang up the ONS and it will ring you back and the original party will connected​

b) Dial the Call Hold - Retrieve FAC to retrieve the original party.​

 

[Billz66]

Excellent that did the trick , we didnt have a feature code for that , we added it and it does exactly what we wanted , thanks for the tip

If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

Excellent method

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.