Resume/Release on Handset (not on computer)

[Toni269]

Version 10.1 - Is it possible to program a Resume/Release button as well as Login/Out on the phone handset itself without using the computer?

Thanks!

 

[OldPhoneGuy]

You can set up Agent Login and Logout buttons in the phone but I don't see that you can program a Resume/Release button.

 

[Toni269]

Thanks - They are having trouble with the contact center product and running it on Thin Client. They want to try to remove the computer from the situation and just manage calls from the telephone handset itself. Do you think that's possible? (Could the offhook swich be used as release, or is there a feature access code that could be dialed for resume/release?)

Thanks again!

Toni