Results of scheduled scan when user is not logged in.

[Zaster55]

I'm running NAV 2003 under WinXP Home with
SP2. Under a user account with admin privileges I have set
up a scheduled scan. I confirm that an entry for the
scheduled scan appears in Scheduled Tasks in the
Windows Control Panel. All user accounts have
passwords and I have no problem running manually
initiated scans.

If I stay logged in, the scan runs fine. But if I log
out and then log back in when the scan is finished I
find that the NAV process is running (Task Manager)
but there are no windows for the NAV program. I suspect that the scan has run and that the program is waiting
for the user to click the "Finished" button on the scan window but because the window is not up the program just
sits there waiting. The Reports function of NAV says the scan started but did not finish and it has no info on the results of the scan.

So my questions are:

1. Is NAV supposed to be able to run a scheduled
scan when the user who scheduled it is not logged in?

2. If answer to 1 is yes, then what is the user supposed to
see when he logs in after the scan has run? Should he
see the NAV scan screen with the results of the scan just
as he does when he runs a manual scan?

 

[Stiddy]

1> yes

2> You will not see that actual gui box that you are used to seeing because it is running as a job or process. I bet if you goto schedukled tasks while it is running and choose to view details from the tools menu you will see that it's status is 'running'

 

[Zaster55]

Stiddy,

I log back in many hours after the scheduled scan was
supposed to start. The scan, which takes about 90 min.,
has been finished for several hours. Yes, a NAV process
is running at the time I log in, but how do I get the
results of the scan? The NAV process just sits there
with no user interface. If I execute NAV at that point,
it runs but acts like it knows nothing about any recent
scan.

I am afraid that the NAV process is sitting there
thinking it has displayed the results and is waiting
for the user to click the "Finished" button, which
never happens.

It seems that if they offer this capability to schedule
a scan there has to be a way to get the results of
the scan. But how?

Thanks for your reply.

 

[Stiddy]

START/Programs/Norton/Histories/Scan Histories


Is this what you are after. By the way. If you want to ever check to see if a scheduled task completed, or even if it ever ran, goto the task scheduler and on the tool bar you will see 'Advanced' and choose 'view log'. If a task has an exit code of 0(zero) then it completed successfully.

 

[Zaster55]

Stiddy,

I'll try that Scan Histories function (I'm not at the problematic machine right now).

But what I'm after is the results of the scan i.e. how many files were scanned, how many viruses were found, files fixed, quarantined, etc, just like it gives you when you run the scan manually. I'm thinking that I should be able to schedule the scan for execution in the middle of the night, come in some time later, look at a report of the scan, and see if my machine had viruses.

Thanks for your post.