Restricting trunks/lines per DDI

[DBFIT]

Hi All

I've got a problem and I'm pretty sure there isn't an answer but I thought I'd ask...

I've got 90 lines on 1 main trunk group into my IPO 412 - we have a range of 100 DDIs going to that group.

I've been helping a client answer calls from TV adverts and the last campaign was VERY successful - so much so that my call centre was swamped and only calls from this client were getting through.

This time I've suggested to my client we use network call queueing and throttle only 20 calls at a time to me. They agreed and set up something else!!

They've set up a network call queue that will only queue in the cloud once we've used up all our lines!

This obviously needs to change but is there a way on my level of software (2.1.(78)) that I can restrict the amount of lines per Incoming DDI?

Any help appreciated!

Kev

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IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[IPOfficeIreland]

don't know about 2.1 but on later versions you can have queuing limits per hunt groups...

 

[DBFIT]

Excellent - so does this mean that if I point the DDIs I need restricting to a hunt group, set the Queuing Limit on the Queue tab to 20, that only 20 callers will be allowed in the group?

Will this also mean then that the 21st caller will receive an engaged tone?

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[DBFIT]

Thanks TheTaker - just checked the docs and it does say that when the limit is reached the caller will receive an engaged tone or go to voicemail.

I'm assuming then that if the hunt group voicemail is off the busy tone must be heard.

Very much appreciated!!

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[DBFIT]

Just a foot note to this in case anyone else needs to try this - you have to point the DDI straight to the hunt group (or via a phantom extension) not via voicemail otherwise it doesn't work.

Instead of getting an engaged tone the call is answered then cut off...

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[IPOfficeIreland]

No problem DBFIT, obviously this feature is not available with analogue lines