Restricting Label Editing...

[tommasihno]

Hi there,

My problem (!) -- We have a number of staff that use 2410 handsets - and a minority have found out how to edit the button labels on the handsets themselves (Label -> Edit...Save) - so to obscure their real function.

What would be the best way to stop staff from editing these labels? I believe we could add the button name ("aux-work" etc) into the Button Restriction table ("change button-restriction").

However, we normally edit the labels ourselves on the handsets when we install the phones (to display "Break", "Lunch" etc). If we were to add the buttons to the Button Restriction table - would this wipe these values or would they remain as what we edited them to?

If anyone has any ideas or suggestions then that would be great - much appreciated!!

PS. There was a similar post about this on thread690-1101295 -- but no solution :-(

 

[DontDeleteMeAgain]

hmm, the 24XX i'm not sure, i know on the 46XX & 96XX you can lock down the keypad via the script file.

What harm is it if they relabel the buttons?

 

[tommasihno]

Well the phones are agent working - so if someone has edited the button labels (in humour!) - the next agent that uses that phone will not have the correct labels to go on "Lunch", "Break" etc. We report uses the button labels too.

 

[DontDeleteMeAgain]

ah, i see. I'm not sure if you can edit the 24XX setting text to lock the keypad.

 

[tommasihno]

Ideally, I'd edit all the labels on the handsets to what they should be - then add the button types to the Button Restriction table (so no-one can then edit them). If I needed to install a new phone or edit exisiting labels - I'd temporarily remove the button-types from the table.

But I wouldnt want the labels to reset themselves once I've added the button-types to the Button Restriction table (which I think it will do!). I'll have to test it and see what happens.

 

[DontDeleteMeAgain]

what if you made the buttons sys-abb buttons & lable those? i dont you can change those from the set

 

[tommasihno]

Just thought - the 2410s are digital phones (not IP phones) - so dont think adding the button types into the Button Restriction type table would make a difference.

Will probably just have to send an email out "Please do not edit Button Labels"!!