Restore by session: details missing even after merge

[ejonesx]

As I wait for a response from Computer Associates... I know this topic has been brought up before, but I can't quite get it right. I installed Arcserve 11, and the 11.1 upgrade. I can successfully run a backup, but when I attempt to resore by session, it says that the session has been pruned, and do I want to merge? Still no details after a successful merge. There are no .cat files in the temp folder (if there were, mergecat.exe would work). This happens even if I reinstall the software from scratch. Any solutions????

 

[ejonesx]

clarification: it says the session has no details, NOT that it has been pruned. And the catalog database option IS enabled.

 

[speshalyst]

HI,

on the backup server..
open the registry ..

Stop all ARCserve services
HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARcserve Backup\ Base \ Task \

Key Name: DonotUseCatalogMerge
Data Type: REG_DWORD
Data: 0x1


Start the ARCserve services..

run a merge..

cheers
Speshalyst

So it Shall be Written!
So it Shall be Done!!

 

[ejonesx]

thanks!! I'm trying that now, but can you clarify? If I create the new key DonotUseCatalogMerge under Task, it has a default value which is type REG_SZ. Are you saying to create a new Value of type REG_DWORD under the DonotUseCatalogMerge Key? or did you mean for DonotUseCatalogMerge to be the Value? Does that make sense?

 

[ejonesx]

ah, this page talks about that key:

http://supportconnectw.ca.com/premium/storage/infodocs/nt/18080.asp

the key name under task is Merge. Thanks for your help, but this is more of a workaround. I'm trying to figure out why the .cat files are not being created.

 

[ejonesx]

ACK! Here's the solution, everyone. Make sure your backup system account is in all the right groups. Mine was in a test lab and I didn't have modify access to the temp folder. Case closed.