Restore ACCS historical data

[nortavaya]

Hi all,

Is it possible to restore only the historical data of an existing ACCS to the new one ?

We have migrate an existing ACCS 6.4 to 7.0, it was ready to be put on production one week ago

Now, we want to restore only historical reporting of existing ACCS in order to don't lost this week of reports (without impacting the other data of the new ACCS)

Is it possible ?

Thank you in advance.

 

[Firebird Scrambler]

If you need to backup or restore the Private Report templates without having to do a full CCMA backup or restore then you need to know where they are kept.
The are held at C:\Program Files\Nortel Networks\WClient\Apps\Reporting\Historical\data on CC6 and CC7 and D:\Avaya\Contact Center\Manager Administration\Apps\Reporting\Historical\data\nicrpt.mdb on AACC.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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http://somertel.myfreesites.net

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[nortavaya]

Hi Firebird Scrambler,

Thanks for your reply, what I want is only the historical report data to be restored without impacting the existing ACCS configuration

is it possible ?

Thank you.