Resiliency question 2

[Archangel58]

Dear colleagues

IP 500v2 gateway (version 8.1 or 9.0):

Does anyone know if SIP trunk licenses need to be duplicated for a non-active (i.e. hot-standby) resilient system or will they be "imputed/transferred" when the primary system fails?

Your help will be greatly appreciated,

Mike

 

[tlpeter]

You are not giving enough details.
Is this about a server edition with an expansion system?
If yes then it will keep the virtual licences for 15 days.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Archangel58]

Thanks for the response Peter.

No I can't user the server edition in this instance. The client wants the CCR. However they also want dual power supplies. My proposal is to offer two 500 v2's with VMP, IP Endpoint and SIP Trunk licenses on one box and Voice Networking Channels (plus VCMs) on both. I was hoping that the SIP Trunk licenses would be reckonned to the second (resilient) system if the primary failed. Is this do-able?

Regards.

 

[tlpeter]

No, only work the server edition.
Why do they want CCR?
There are alternatives.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Archangel58]

Actually they only require a Call Centre solution but I'm not sure if our Regional bosses will approve a third-party app for which we have no expertise. It may require expensive "outside" service charges.

By the way, I should mention that we are in Jamaica but our bosses are in Trinidad. Of course there is always a little detachment with regards to the cultural and economic climate when you manage from afar!

So are you saying that there is a third-party solution that will work with the Server Edition. If so, is it Linux-based and can it co-reside with the Linux Application server? For the moment the client needs only eight agents and one supervisor and approx. 260 users in total. Short-term expected growth is to about 375 users and long-term may reach 500.

Regards,

Mike

 

[Gunnaro]

If your only goal is double power supply, you can do this by putting in 2 IPO chassis, with the same "slot filling", create them with same config and leave one off. In case of a breakdown, move the Sys SD to the clone and power up.
..And leave the CCR out of it, it stinks. Buy Xima Chronicall, it's cheaper, way more stable and the numbers add up.

Stacking IPO's with SCN will give you some resilience, but a lightning strike or power surge will kill them both.


Kind regards

Gunnar

________________________________________

Oh, for fox sake!

 

[Archangel58]

Thanks Gunar
I like the screenshots I saw of the Chonicall and I wanted to play with it as an alternative. Is there a demo version? Like I said, however, approval for such a decision would be out of my jurisdiction.

I like the idea of a "cold-standby" system. The drawback of course would be the necesity for manual intervention which would add delay to the restoration of service. That would depend on the client's business model and support staff as the first tier of support. The fail-over model would preferable if there are contingencies implemented to deal with the concerns you mentioned.

Best regards,

Mike

 

[tlpeter]

Hi mike,

You can have a 14 day trial.
You can have a windows or Linux version.
If you really going to have so many users then the 500 is to small.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Archangel58]

Thanks Peter

I know but I figured that co-located systems on SCN with enough Voice Networking licenses would be equivalent. It all boils down to approval from Trinidad and the price point if approved. I know for a fact that we are going up against Open Source.

So for clarity you're saying that we could install Chronicall on the Application Server and it would work with the IPO Server Edition. Is that correct?

 

[Gunnaro]

Mike,
Call Xima +1 888 944 9462, they are based in Utah.
As Peter mentioned, they hand out 14 day fully functional trials, no watermarks on the reports or ugly trial warnings.

I, as many others, have moved all CCR's over to Xima. (They made it work on SCN, that's more than you can say for CCR)
Momentarily stopped nagging about numbers, services that stops, red light, and no more "one or more members of the group is not CCR licensed".

To have two systems up at all time takes a lot more, and phones don't just jump over to the other system in a split sec.
Seen it take more than 5 minutes before all 312 Extn was in resilience mode.


Kind regards

Gunnar

________________________________________

Oh, for fox sake!

 

[Gunnaro]

...and one more thing, if you fit a secondary SD card to both systems, that might buy you some time when booting the "cold case".
(Never done it, but I'll try this out tomorrow)

And if you look around, you might find a electrical relay that kicks in the other power cord if one goes down.
That way you could have both IPO cabled to the grid at all times, but only one of them would get power depending on the status.
Boot time=down time

Kind regards

Gunnar

________________________________________

Oh, for fox sake!

 

[Archangel58]

All righty, then"! Gunnar. BTW, I had a 'Jamaican' friend (born in Sweden of Jamaican parents, I think) with that name. Quite a ladies man.

I have been following the glowing endorsements of Chronicall on this site for years and have liked what I saw on their web site as well. When I get a costing I will approach my managers and maybe we could start a new trend in the Caribbean.

Cross fingers and toes....

Blessings to yourself and Peter for your kindness.

 

[Gunnaro]

So, your saying there is a Swedish Gunnar running free on Jamaica like a dog in mating season? Bastard! ha ha.
BTW, i'm Norwegian

Kind regards

Gunnar

________________________________________

Oh, for fox sake!

 

[Archangel58]

I may be wrong on the nationality. Old age! LOL

 

[Gunnaro]

No, no, let's keep him Swedish.

Xima basic pack is USD 799.00.
If you need real time stats, it will cost you some more. Basic covers alot!

Kind regards

Gunnar

________________________________________

Oh, for fox sake!

 

[tlpeter]

I know but I figured that co-located systems on SCN with enough Voice Networking licenses would be equivalent. It all boils down to approval from Trinidad and the price point if approved. I know for a fact that we are going up against Open Source.

When you have a server edition then all expansion systems have unlimited SCN channels.
Although the license for each server edition system is not cheap it is worth the money.
It gives you 2 essential edition, preferred edtion with 2 VMPro channels and unlimited SCN channels to each system.
If you want to use Chronicall on each site then you will need a basic license for each site but all other option only require one for all systems.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Archangel58]

This is really good information gents. I'm very appreciative.

By the way, I just got a call from Xima by visiting their website yesterday. They're proposing a full Demo Site if we register.

Talk about service!

(We have to find a way of converting stars to cash or credit towards the purchase of some handy gear)!

 

[Gunnaro]

That would make Peter a billionair...and we'd never see him again in here <on vacation for ever>.

How about "TipCoin"?

Kind regards

Gunnar

________________________________________

Oh, for fox sake!

 

[ipopartner]

Hey Experts

I have a client with 2 SCN locations (Both licensed for Preferred / C110) up and running and would like to add resiliency to make one system fail-over on the other in case of any system failures.
Does this require any additional licenses? I think all we need is to add a fallback H323 line and Backup IP Phone, HGs and VMs..Am I missing anything?

Your help is highly appreciated!
Sam

ACIS
ACSS

 

[Gunnaro]

Sam,
Yes, you just have to make the IP lines "SCN + fallback", but how are you phone lines configured?

Are the number plans available on both sites? (Failover on the phone lines)
If so, make copy of ICR on both sites + configure your ARS to go out on the SCN if just the lines are down.

And remember that the phones may stay in resilience mode even after the site is back online again, shows a R in the display on IP phones.



Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem