Resetting Configuration Password

[jackofallchic]

One of our offices has the old Norstar system. The password for **266344 (CONFIG) had been changed by someone who no longer works for the company. I can get into the **23646 (ADMIN) menu but I am limited to what I can do. Is there anyway of resetting the CONFIG (installer) password? Or getting in to the CONFIG menu using a back door?

Thanks for anyone's help.

 

[executone]

You should post in the Norstar forum for faster results.

Connect your own RAD to the Norstar, then use Norstar Manager "on line session" for pre 2.0 releases or Remote Tools "browser" for 2.0 and newer releases. You gain access to the database with out needing a password (it's your RAD so you know its password) and this allows you to display all passwords in the system.

ITAS also has a debug routine to change password.

Good Luck!!

 

[linevoltage]

I have the same problem, please let me know how it works for you!

Thanks

 

[phoneguy422]

what about re-initializing the whole system? how many users are on it? if it isnt too many- you can reprogram the whole thing and your passwords will be set to default.(only try this if you are confident you can properly re program the whole system)