reseting merlin messaging 1

[Khmerjoe1]

does anyone know how 2 reset merlin messaging module ? thanks

 

[tdaugirdas]

When you say reset - what do you mean? Return to factory defaults and erase all content? or reset the module to restart the voicemail?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Khmerjoe1]

sorry...i mean reset 2 default

 

[Khmerjoe1]

basically i need help setting up my voicemail Merlin Messaging. i jus want auto attendant 2 pick up right away. press 1 for customer service, 2 for accounting , 3 for direct extension transfer, 4 for IT, and * something for dial by name directory. i think im missing a few steps. i appreciate it very much.

 

[tdaugirdas]

I get yelled at - if I post the factory default procedure here. I assume you can dial into the administrator's mailbox (mailbox 0) successfully.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Well - you need to do BOTH some system programming - to pre-pepare the system to use voicemail and the autoattendant - AND then some voicemail administration programming in the voicemail unit itself. The manual is pretty straightforward - have you tried used it?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Khmerjoe1]

u know ..thanks i do remember now how 2 reset it once im in the voicemail. that would be the other way i jus thought it was another with the module s/n #. but i did fix the transfering part it was the voicemail ports rotary enable.

also i change the selector code setting 1 to selector code transfer ext. 101 and selector code 2 to ext.112. im putting 9 other exts. each to cover them. after the calls come in i hit 1 but only rings at the operator ext. 100 is there anything else

 

[tdaugirdas]

Did you set the maximium extention length in voicemail admin (under parameters) to 3? The default is 2. Also - did you rotary enable the voicemail ports?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Khmerjoe1]

yes i did i checked it under system parameter and all 4 voicemail ports are rotary enable

 

[tdaugirdas]

What about the maximum extention lengtyh under system parameters (choice 5) in voicemail admin? Is that set to three?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Khmerjoe1]

yes it is set to 3 digits.

 

[tdaugirdas]

Then it should be working - in terms of being able to transfer to an extention from the autoattendant - UNLESS you did not set up mailboxes for the extentions you want to be able to transfer to. They either have to have a mailbox or be setup as "transfer only" extentions in voicemail administration.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Khmerjoe1]

i think i got it. i was useing a pc and the software was having problem so it never got saved right. we are having a problem with spm 9.0 so we jus went through the phone administration. thanks alot 4 your help